Community Manager, Multi-Site - Residential

Decron Properties•Los Angeles, CA

About The Position

The Multi-Site Community Manager oversees the daily operations and performance of multiple residential apartment communities totaling 567 units: Los Angeles Rent Control, Westside Terrace, and The Palms. The role is responsible for meeting or exceeding financial, occupancy, and customer service goals; directing on-site teams; managing budgets; and ensuring compliance with company policies and legal requirements. The manager promotes a culture aligned with Decron Properties' values and reports performance metrics and strategic updates to the Residential Portfolio Manager. The position involves frequent travel between properties, working both in office environments and on-site throughout the communities. The manager may be exposed to outdoor elements during inspections and may need to work weekends or extended hours as needed.

Requirements

High school diploma or equivalent required.
At least 5 years of experience in multi-family property management, including at least 2 years managing multiple locations.
Strong financial and operational acumen.
Excellent communication, leadership, and interpersonal skills.
Proficiency in property management software such as Yardi or RealPage.
In-depth knowledge of Fair Housing laws, landlord-tenant regulations, and budgeting.
Ability to work weekends or extended hours as needed.
Ability to frequently walk communities, including stairwells and outdoor areas.
Ability to lift up to 25 pounds.
Ability to communicate clearly and effectively in person, by phone, and electronically.

Nice To Haves

Bachelor’s degree in business, Real Estate, or a related field.
CAM, ARM, or CPM certification.
Experience managing multiple properties with diverse operational needs.

Responsibilities

Oversee day-to-day operations at multiple residential communities.
Directly supervise on-site Assistant Managers, Leasing Staff, and Maintenance Staff.
Develop, manage, and analyze budgets, occupancy, collections, and expenses for each community.
Ensure consistent operational standards across all sites.
Lead performance management and staff development at each location.
Monitor and address resident satisfaction, concerns, and retention.
Ensure communities comply with Fair Housing, OSHA, local regulations, and company policies.
Conduct regular site visits and property inspections.
Partner with Maintenance Supervisors to maintain physical asset condition and service response times.
Report performance metrics and strategic updates to the Residential Portfolio Manager.
Travel between sites.
Assist in onboarding new community team members.
Support marketing efforts across communities during lease-up or high-turnover periods.
Participate in company-wide initiatives, training, and events as needed.
Perform other duties as assigned.