Multi-Site Community Manager

Osprey Management•St. Louis, MO

1d•$70,000 - $75,000

About The Position

Crystal View Capital/Osprey Management is a private equity real estate firm specializing in acquiring and managing value-add manufactured housing and self-storage assets. Founded in 2014, the firm has raised over $300 million in equity capital and has over $600 million in assets under management. Its in-house management company oversees more than 110 assets across 30 states, supported by corporate and property-level teams. The Multi-Site Community Manager oversees the daily operations of multiple manufactured housing communities. The role is responsible for financial performance, resident satisfaction, operational consistency, on-site team leadership, maintenance and vendor coordination, home sales, and compliance with company policies and applicable laws. The manager works across assigned locations and must be able to work at least 40 hours per week, with additional hours as needed for proper asset management.

Requirements

2–3 years of managerial experience with a mobile home community.
Competence with personal computers, keyboarding, internet searches, mathematics, Microsoft Office Suite (including Word, Excel, and Outlook), and community software applications.
Ability to work independently and solve problems involving residents, personnel, finances, equipment and maintenance issues, and emergencies.
Strong sales and negotiation skills, with a track record of meeting or exceeding sales goals.
Excellent communication and customer service skills for engaging prospective buyers and residents.
Knowledge of Fair Housing laws, state regulations, and best practices related to property management and home sales.
Strong written and oral communication skills.
Professional appearance and manner throughout the workday and whenever present at the community.
Ability to work a minimum of 40 hours per week, with additional hours as required for proper management of the asset.
Problem-solving ability.
Willingness to learn and drive to improve the community or asset.
Valid driver's license and clean background.
Willingness to work respectfully with people of diverse backgrounds.

Responsibilities

Oversee rent collection, fees, and payments at assigned properties using Rent Manager or similar property management software.
Prepare and review bank deposits, reconcile resident accounts, and generate community-specific financial reports.
Monitor resident delinquencies, communicate outstanding balances, and implement collection procedures.
Review and approve vendor and contractor invoices, ensuring correct coding and timely reconciliation for each property.
Enforce lease agreements consistently and manage evictions in compliance with legal requirements.
Process resident move-outs and document and reconcile security deposits.
Serve as the primary contact for resident questions, concerns, and service requests across multiple communities.
Promote a positive living environment by enforcing community rules and providing a high level of customer service.
Support and participate in local community engagement efforts.
Oversee maintenance and property appearance, including timely repairs and upkeep of common areas.
Coordinate internal maintenance teams and third-party vendors to ensure quality and consistent service.
Conduct regular site visits and inspections to uphold safety standards and company policies.
Work with corporate marketing teams to implement strategies supporting occupancy goals.
Market available homes, conduct property tours, negotiate terms, and facilitate and close mobile home sales.
Maintain accurate records of home sales and leasing activities in compliance with applicable regulations.
Follow up professionally and promptly with prospects across assigned sites.
Supervise and support on-site staff at each assigned location.
Provide training, coaching, and performance feedback to support operational consistency.
Delegate tasks and foster accountability across community teams.
Ensure compliance with Federal Fair Housing Act regulations and applicable local housing laws.
Enforce community rules and apply policies consistently across locations.