Multi-Site Community Manager

95050 Cvc Mgmt•St. Louis, MO

21h

About The Position

Crystal View Capital/Osprey Management is a private equity real estate firm specializing in the acquisition and management of value-add manufactured housing and self-storage assets. The Multi-Site Community Manager oversees the daily operations of multiple manufactured housing communities, ensuring financial performance, resident satisfaction, and operational consistency. The manager leads on-site teams, coordinates maintenance and vendor services, facilitates home sales, and ensures compliance with company policies and applicable laws. The role requires strong organizational, leadership, and communication skills to manage multiple locations effectively. The position offers an annual salary of $70,000–$75,000, potential bonus opportunities, and the benefits listed below. Applicants must be able to work a minimum of 40 hours per week, with additional hours as required for proper asset management. The job description states that responsibilities may change based on business needs.

Requirements

Willingness to work respectfully with people of diverse backgrounds.
2–3 years of managerial experience with a mobile home community.
Computer skills, including keyboarding, internet searching, and math; proficiency with Microsoft Word, Excel, Outlook, and community software applications.
Ability to work independently, stay motivated, and solve problems involving residents, personnel, finances, equipment and maintenance, and emergencies.
Strong sales and negotiation skills, with a track record of meeting or exceeding sales goals.
Excellent communication and customer service skills for engaging with prospective buyers and residents.
Knowledge of Fair Housing laws, state regulations, and property management and home sales best practices.
Strong written and oral communication skills.
Professional, neat, and clean appearance throughout the workday and whenever present at the community.
Ability to work at least 40 hours per week, with additional hours as required for proper management of the asset.
Ability to solve problems.
Willingness to learn and drive to improve the community or asset.
Valid driver's license and clean background.

Responsibilities

Oversee rent collection, fees, and payments at assigned properties using Rent Manager or similar property management software.
Prepare and review bank deposits, reconcile resident accounts, and generate community-specific financial reports.
Monitor resident delinquencies, communicate outstanding balances, and implement collection procedures.
Review and approve vendor and contractor invoices, ensuring proper coding and timely reconciliation for each property.
Enforce lease agreements consistently and manage evictions in compliance with legal requirements.
Process resident move-outs and document and reconcile security deposits.
Serve as the primary contact for resident questions, concerns, and service requests across multiple communities.
Promote a positive living environment by enforcing community rules and providing a high level of customer service.
Support and participate in local community engagement efforts.
Oversee maintenance and appearance of communities, ensuring timely repairs and upkeep of common areas.
Coordinate with internal maintenance teams and third-party vendors to ensure quality and consistent service delivery.
Conduct regular site visits and inspections to uphold safety standards and company policies.
Work with corporate marketing teams to implement strategies supporting occupancy goals.
Market available homes, conduct property tours, negotiate terms, and close mobile home sales.
Maintain accurate records of home sales and leasing activities in compliance with applicable regulations.
Follow up professionally and promptly with prospects across all sites.
Supervise and support on-site staff at assigned locations.
Provide training, coaching, and performance feedback to promote operational consistency.
Delegate tasks and foster accountability across community teams.
Ensure compliance with the Federal Fair Housing Act and applicable local housing laws.
Apply community rules and company policies consistently across locations.