Community Manager

AAM Brand•Tempe, AZ

About The Position

The Community Manager provides homeowner association community management and customer service to a designated portfolio of communities and homeowners. The role requires a strong understanding of association governing documents, including CC&Rs, bylaws, and rules and regulations, as well as applicable Arizona and federal statutes and management contracts. The Community Manager works with AAM’s Management Team, boards, homeowners, vendors, service providers, and internal departments to support compliance, effective operations, and positive community relationships. The position manages association communications, vendor contracts and work orders, events, policies, meetings, budgets, financial reports, and invoices. It also takes a proactive approach to management and planning for future community growth.

Requirements

Experience working with HOAs or other entities involving knowledge and enforcement of governing documents.
Excellent interpersonal and communication skills, including being outgoing, articulate, persuasive, poised, effective in groups, and a strong public speaker.
Ability to manage multiple tasks, establish priorities, and meet deadlines.
High attention to detail.
Exceptional organization and tracking skills.
Ability to work efficiently in a high-volume, fast-paced environment.
Ability to proficiently use computer programs and company database systems, including Microsoft Office, the internet, and email systems.
Ability to interact and work positively and effectively with staff and residents at all levels.
Ability to work collaboratively and cooperatively within the department and with other departments.

Nice To Haves

Experience working with developer-controlled communities is desired.

Responsibilities

Review and maintain a strong understanding of association governing documents and applicable Arizona and federal statutes, and partner with AAM’s Management Team to support compliance.
Interact frequently with homeowners, vendors, and service providers to maintain high-quality customer service.
Research, create, and distribute communications to owners through newsletters, email, and the web about association activities and policies.
Solicit, negotiate, and execute contracts for association vendors and service providers.
Prepare and submit bid specifications and work orders to vendors and service providers as needed.
Plan, budget, advertise, execute, and attend association events with board and committee approval.
Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
Review, analyze, and present monthly management and financial reports; identify discrepancies and work with accounting to resolve them.
Research, prepare, and provide annual budgets to the Board of Directors, obtaining accurate budget data from vendors and other service providers.
Review, modify, code, and approve association invoices.
Schedule, organize, and facilitate annual Board of Directors meetings and other special meetings, providing leadership and professional guidance as required by association policy and Arizona law.
Take a proactive approach to management and provide leadership in planning for future growth.
Perform other duties as directed.
Commute to assigned communities using a personal automobile and walk and/or drive through communities to inspect common areas.