Community Manager

Keener Group•Jacksonville, FL

26d•Onsite

About The Position

The Community Manager is fully accountable for all property operations and manages employees, activities, and resources to meet objectives established by Keener Management and the Regional Supervisor, including maximizing occupancy and property values. The role trains the Assistant Community Manager to cover the position during absences and ensures employees are trained on their duties and company policies before attending formal professional development courses. The Community Manager conducts business in accordance with company policies and applicable housing and employment laws, promotes teamwork and superior customer service, and supports the company’s Keener Cares culture and strategic goals. This is an exempt position, ineligible for overtime, with a minimum workweek of 40 hours. The manager must be available evenings, nights, and weekends to address staffing needs and emergencies. The position requires at least three years of on-site property management experience and supervisory experience, as well as a high school diploma or equivalent. A college degree and CAM, RAM, or CPM certification are preferred. The role involves regular property inspections, resident and vendor communications, office and computer work, and use of personal transportation for property-related trips. Work is primarily indoors, with frequent outdoor work in varying conditions.

Requirements

At least three years of experience in on-site property management.
Background in supervision and a successful track record of accomplishments.
High school diploma or equivalent.
Computer skills, including word processing, spreadsheets, internet, email, and on-site rental system software.
Basic knowledge of office software and office equipment.
Must be available evenings, nights, and weekends for staffing needs and emergencies.
Must be able to comprehend, speak, and write English.
Must have a valid driver’s license and automobile insurance, and use personal transportation for property inspections and related trips.
Ability to meet the position’s physical requirements, including frequent standing and walking, property inspections, and lifting and carrying items of varying weights.
Ability to work in a fast-paced, customer-service-oriented environment, meet deadlines, work independently and as part of a team, resolve conflict professionally, and interact professionally with coworkers, supervisors, residents, vendors, and the public.
Strong analytical, organizational, and time-management skills; ability to apply logical reasoning, evaluate information, draw conclusions, and take appropriate action.
Must follow company safety rules, use appropriate safety equipment, report unsafe conditions and incidents, and learn safety features related to job duties.

Nice To Haves

College degree.
Certified Apartment Manager (CAM), Residential Apartment Manager (RAM), or Certified Property Manager (CPM) certification.

Responsibilities

Conduct business in compliance with company policies, Fair Housing laws, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws applicable to multifamily housing.
Assist the Lead Maintenance Supervisor with preparing annual property budgets and keep operations within established budget guidelines.
Oversee daily property operations, including timely rent collection and posting, daily bank deposits, delinquency actions, vendor communications, invoice approvals, local and state licenses, property expenditures, and petty cash.
Recruit, hire, train, and supervise on-site staff; conduct employee orientation, review and approve timesheets, communicate policies and procedures, complete performance appraisals, and work with Human Resources on progressive discipline.
Provide ongoing training to office staff, including training on leasing paperwork and workplace safety.
Ensure lease files are complete and leases are properly executed; approve rental applications and sign new move-in contracts and addenda.
Conduct property inspections with housing authorities, government agencies, property owners, and Keener management teams, and ensure the property meets company and regulatory audit requirements.
Ensure the office and model apartments are ready and open on schedule; attend required professional development courses and corporate management meetings.
Maintain daily, weekly, and monthly management records and submit required reports to the corporate office, including applicable quarterly and monthly reports by the 10th of the month.
Promote positive employee service attitudes and compliance with Fair Housing laws; conduct move-in and move-out inspections, review notices to vacate, identify problem areas, and develop process improvements.
Resolve resident complaints in accordance with company policies and procedures.
Walk and inspect the property at least weekly, including common areas and vacant apartments, and update the Regional Supervisor weekly on physical and economic occupancy.
Coordinate with maintenance staff to ensure timely apartment turnover after move-outs.
Conduct market surveys and report trends; shop competing properties and stay informed about neighborhood market conditions and industry trends.
Train leasing staff to welcome and show the property to prospective residents; show apartments, handle prospect calls, and complete related paperwork as needed.
Maintain a positive online reputation and post community Facebook activities; attend local apartment association meetings and encourage collecting prospect and resident email addresses for surveys.
Immediately report liability, property, and workers’ compensation incidents to the corporate office and ensure required paperwork is completed.
Complete safety checklists with maintenance staff and take assigned monthly safety courses.
Promote the Keener Cares culture, pursue company strategic goals at the site level, and provide superior service to residents, vendors, and internal colleagues.
Perform additional duties or tasks assigned by the Regional Supervisor or Regional Vice President.