Community Manager

Keener Group•Jacksonville, AR

26d•Onsite

About The Position

The Community Manager is fully accountable for all property operations and manages employees, activities, and available resources to meet property objectives established by the Regional Supervisor and Keener Management, including maximizing occupancy and property values. The manager trains the Assistant Community Manager to cover the role during absences and ensures employees are trained in their duties and company policies and procedures before attending formal professional development courses. The position works within company policies, applicable laws, and a team-oriented culture focused on cooperation and superior customer service. It is classified as exempt and ineligible for overtime, with a minimum workweek of 40 hours and availability for evenings, nights, weekends, and emergencies. The role is based at Riverview Apartments in Jacksonville, Florida, and includes indoor work, frequent outdoor property activity, and regular use of personal transportation for property inspections and business trips.

Requirements

At least three years of on-site property management experience.
Background in supervision and a successful track record of accomplishments.
High school diploma or equivalent.
Computer skills with word-processing software, spreadsheet software, the Internet, email software, and on-site rental system software.
Basic knowledge of office software and office equipment.
Ability to work a minimum of 40 hours per week and be available evenings, nights, and weekends for staffing needs and emergencies.
Valid driver’s license, automobile insurance, and ability to use personal transportation for property inspections and business trips.
Ability to comprehend, speak, and write English.
Ability to meet the role’s physical requirements, including frequent standing and walking, property inspections, occasional lifting and carrying, and regular use of office equipment.
Ability to work in a fast-paced, customer-service-oriented environment, meet deadlines, work independently and as part of a team, resolve conflict professionally, and interact pleasantly and professionally with others.
Strong analytical, organizational, time-management, reasoning, and communication skills.

Nice To Haves

College degree.
Certified Apartment Manager (CAM), Residential Apartment Manager (RAM), or Certified Property Manager (CPM) certification.

Responsibilities

Conduct property business in compliance with company policies and procedures and applicable housing, accessibility, and credit-reporting laws.
Assist the Lead Maintenance Supervisor with annual budget formulation and keep property operations within established budget guidelines.
Oversee daily property operations, including rent collection and posting, daily bank deposits, delinquency-related evictions and utility cut-offs, vendor communications, invoice approval and submission, licenses, expenditures, and petty cash.
Recruit, hire, train, supervise, and evaluate on-site staff; manage orientation, timesheets, employee policy guidance, performance appraisals, progressive discipline, and ongoing staff training.
Ensure lease files and lease execution are complete and accurate; approve rental applications and sign move-in contracts and addenda.
Conduct inspections with housing authorities, government agencies, property owners, and company management; ensure compliance with company and regulatory audits.
Maintain office and model-apartment readiness, attend required professional development courses and corporate meetings, keep management records, and submit weekly, monthly, and applicable quarterly reports.
Promote positive employee service and Fair Housing compliance; conduct move-in and move-out inspections, review notices to vacate, identify problem areas, resolve resident complaints, and develop process improvements.
Inspect the entire property at least weekly, including common areas and vacant apartments; report occupancy status weekly and coordinate apartment turnovers with maintenance staff.
Conduct market surveys, report trends, shop competing properties, monitor market conditions, train leasing staff, assist with prospect interactions and paperwork, manage the community's online reputation and Facebook activity, attend local apartment association meetings, and encourage collection of prospect and resident email addresses.
Report liability, property, and workers’ compensation incidents; complete safety paperwork and checklists and take assigned monthly safety courses.
Promote Keener Cares and company strategic goals, provide superior customer service to residents and vendors, and perform additional duties assigned by the Regional Supervisor or Regional Vice President.
Comply with company safety rules, use appropriate safety equipment, report unsafe conditions, and seek guidance on safe procedures when needed.