Community Manager

The Community Builders•Hadley, MA

18d•Onsite

About The Position

The Community Manager oversees all phases of community operations and on-site team performance under the direction of the Regional Director of Property Management. The role manages company objectives and the property operating budget, with goals that include increasing cash flow, balancing the budget, maintaining the physical asset, and providing residents with a quality living environment and superior customer service. The Community Manager establishes productive working relationships with property team members and ensures adherence to TCB’s mission, policies, and procedures, as well as compliance with regulatory requirements. This position requires working in the office five days per week. The Community Manager manages the property’s financial and administrative operations, upkeep and safety, resident communications and services, community activities, and staff. The role also participates in corporate committees and attends trainings, seminars, and conferences. Availability for emergencies, on-call duties, resident functions, and weekends is required as needed.

Requirements

Bachelor of Arts or Bachelor of Science degree.
Five or more years in a progressive career path in Residential Property Management, Hotel, Hospitality, or Retail Management.
At least two years of supervisory or management experience.
Excellent budget and financial management skills.
Knowledge of regulatory programs, policies, and Federal Housing Laws and Guidelines.
Experience with Microsoft Word, Excel, Outlook, and Yardi or other industry software.
Excellent verbal and written communication skills.
Demonstrated excellent customer service skills.
Knowledge of regulatory programs and policies regarding housing and affordable housing.
Ability to move around the building or site, move up to 50 pounds, and work in outdoor conditions.
Ability to travel to local sites may be required.

Nice To Haves

Industry designations such as COS, LIHTC, ARM®, or CPMC®.
Knowledge of Federal Fair Housing Laws and Guidelines.
Ability to speak a second language.
Leadership skills and understanding of effective management of personal development for all employees.

Responsibilities

Develop and manage operating budgets, billing processes, operating reports, and accounting functions, including invoicing and expense tracking.
Monitor revenue transactions and rent collection, nonpayment-of-rent processes, and collection-agency follow-up and reporting.
Manage leasing procedures and compliance with the Affirmative Fair Housing Marketing Plan and other regulatory requirements.
Approve and submit employee timesheets and enact cost-control measures as needed.
Oversee property curb appeal, annual apartment inspections, market-ready units, safety, and preventive maintenance.
Prepare for local, state, or federal audits and inspections; monitor the work-order system; and document and report incidents for risk management.
Provide outstanding customer service to residents, distribute appropriate communications promptly, and follow up on service requests, complaints, and issues involving building-rule or resident-policy violations.
Work with Community Life staff and resident associations and groups to provide and advertise activities and services available on-site and locally, supporting access, community, and wellbeing.
Recruit, train, coach, manage, and motivate team members; provide evaluations and recommendations to HR.
Attend corporate committee groups, trainings, seminars, and conferences.
Be available for emergencies, on-call duties, resident functions, and weekends as needed.