Community Manager - Greentree Village

New Earth Residential•Colorado Springs, CO

5d•Onsite

About The Position

The Community Manager leads and supports all aspects of a New Earth Residential community’s operations, including resident service, leasing, marketing, property upkeep, staffing, and financial performance. The role welcomes prospects and residents, maintains community visibility and accurate property records, supports and supervises on-site associates, and works with regional leadership, vendors, and the Urban Village Program Coordinator to foster resident engagement and community improvement. Work schedules are based on community needs and may include weekends and after-hours emergency services. The position is full-time, typically five days per week and eight hours per day, averaging 40 hours per week. The role has light physical demands, including occasional lifting up to 25 pounds and climbing stairs, stooping, kneeling, crouching, and reaching. Pre-employment, post-injury, reasonable-suspicion, and possible random drug screens are required.

Requirements

At least two years of experience as an on-site Community Manager in multifamily property management (listed as preferred education and experience).
Strong leasing and marketing background and superior customer service.
Demonstrated proficiency in Outlook, Excel, Word, and the internet.
Excellent verbal and written communication skills, organizational abilities, and a collaborative approach.
Proficient in English communication, comprehension, speaking, and reading.
Ability to set priorities independently, manage time efficiently, and deliver objectives and projects.
Ability to adapt to unexpected issues and shifting priorities.
Ability to assess common-area and amenity needs and maintain attention to detail.
Ability to perform the listed essential functions without accommodation, including light physical tasks and occasional lifting up to 25 pounds.
Ability to work weekends and provide after-hours emergency services when community needs require.

Nice To Haves

Bilingual candidates are highly encouraged to apply.
Software experience is preferred.
Community budgeting experience is preferred.

Responsibilities

Welcome prospects and residents with friendly, consistent customer service.
Motivate the on-site team with daily check-ins and coordinate daily priorities with the Service Supervisor.
Post and ensure community income is accurately recorded.
Maintain at least three weekly Instagram and Facebook posts and keep Internet Listing Services updated.
Update Resman records for notices, move-ins, leases, traffic, and availability.
Inspect make-ready units and lease apartments; follow up with new move-ins to confirm satisfaction.
Refresh market surveys and shop competitors to monitor market trends.
Update mileage logs and approve payroll hours for team members.
Inspect grounds with landscapers to maintain curb appeal.
Review and approve lease files for accuracy.
Respond promptly to emergencies and complete incident reports when necessary.
Conduct routine community inspections to maintain quality standards.
Manage revenue collection and delinquent accounts; recommend rent adjustments to optimize revenue.
Oversee accounts receivable and accounts payable processes and support budgeting to meet financial goals.
Work with the Program Coordinator to distribute and display the Urban Village Newsletter and promote resident participation in events.
Promote garden boxes and beehives where applicable and participate in the annual Impact Day community enhancement projects.
Connect with vendors and potential partners, sharing relevant information with the Program Coordinator.
Educate residents about the Urban Village Program and guide interested residents through becoming resident facilitators.
Support community operations under the direction of regional leadership and supervise community associates.