Community Manager

Dove Storage • Village of Great Neck Plaza, NY

7d • $70,000 - $100,000 • Onsite

About The Position

Office Villas is an amenity-rich shared workspace in Great Neck, Long Island, serving more than 250 members across a variety of industries. The workspace includes private offices, open work areas, common areas, conference rooms, phone booths, a lounge, and other amenities. The Community Manager manages the day-to-day needs of the workspace community and builds relationships with members to improve their experience. The role combines membership sales and business development with concierge service, community engagement, office operations, and member support.

Requirements

• Communicate professionally, both verbally and in writing.
• Generate leads, conduct tours, and sell memberships to help drive company growth.
• Proficiency with Microsoft Office Suite and Google Workspace.
• Self-motivated, with a desire to learn new things.
• Proven customer service skills.
• Bachelor’s degree or equivalent experience.
• Minimum of 12–18 months of work experience.
• Available to work 40 hours per week between 9:00 a.m. and 5:30 p.m. Monday through Thursday and 9:00 a.m. and 3:00 p.m. on Fridays.

Nice To Haves

• Personable and outgoing, with a natural ability to upsell.
• Empathetic.
• A team player able to foster and maintain positive working relationships with members, vendors, and team members.
• Excellent organizational and time-management skills.
• Able to take initiative, use good judgment, act with urgency, and pay close attention to detail while carrying multiple projects through to completion.
• Innovative, with a fresh perspective and new ideas.

Responsibilities

• Reach out to and engage prospective members and leads.
• Maintain in-depth knowledge of membership options and explain how they meet prospective members’ needs.
• Use sales techniques to rent offices and meet or exceed sales quotas.
• Upsell services such as dedicated desks, virtual offices, and parking permits.
• Maintain accurate records of lead interactions, sales activities, and progress in the CRM system.
• Support the concierge function and contribute to the front desk experience.
• Support business development and community engagement, including planning member events.
• Develop relationships with members and respond to their requests efficiently and personally.
• Ensure regular systems operate smoothly and assist as needed.
• Assist members with onboarding and offboarding.
• Engage with prospective members and conduct tours.
• Receive and distribute members’ mail and packages.
• Coordinate with maintenance and cleaning staff to support building cleanliness.
• Stock and maintain supply areas throughout Office Villas.

Benefits

• Potential performance-based annual bonuses.
• 9 personal days.
• 5 sick days.
• 6 paid national holidays.
• Paid Jewish holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level