Community Manager

StoneCreek • Manchester, MO

4d • $65,000 - $68,000

About The Position

StoneCreek Communities is hiring a Community Manager for Highgrove at Big Bend in Manchester, Missouri. The role is accountable for the successful performance and site-level management of the community. The Community Manager oversees daily operations, staff, financial performance, resident satisfaction, leasing, and the physical condition of the property, while ensuring compliance with applicable laws and company policies.

The position requires at least five years of multifamily experience, including three years in a Community Manager position. Yardi experience and CAM certification are preferred.

Requirements

• At least 5 years of multifamily experience.
• At least 3 years of experience in a Community Manager position.
• Team leadership and supervision skills.
• Coaching and development skills.
• Conflict resolution and de-escalation skills, including with frustrated residents.
• Financial and asset management skills.
• Leasing and marketing expertise.
• Operational management skills.
• Knowledge of Fair Housing compliance and landlord-tenant laws.

Nice To Haves

• Yardi experience.
• CAM certification.

Responsibilities

• Oversee daily community operations, including maintenance, rent collection, and lease renewals.
• Ensure compliance with local, state, and federal laws and company policies and procedures.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Respond professionally and promptly to resident surveys and online reviews.
• Conduct regular property inspections and take action to ensure the property, grounds, buildings, and amenities meet standards for safety, cleanliness, appearance, and appeal.
• Meet revenue targets by setting rents and ensuring rents and fees are collected and posted promptly.
• Control expenditures within the approved budget.
• Develop and implement marketing and leasing strategies to achieve occupancy and revenue goals.
• Maintain current knowledge of pricing, property information, and comparable properties in the market.
• Develop and implement resident retention programs.
• Interview, hire, orient, and train property staff.
• Lead leasing, maintenance, and administrative staff, setting goals and ensuring expectations are met.
• Complete property items listed on the StoneCreek monthly calendar.
• Complete required monthly training in the company's learning management system.
• Perform other duties as assigned.

Benefits

• Performance bonuses paid throughout the year.
• On-site housing discount.
• Accrued vacation, up to 10 business days during the first year, 15 business days during the second year, and 20 business days after five years.
• 12 paid holidays per year, including a holiday for the employee's birthday.
• Educational programs.
• 401(k) with a company match of up to 4% of eligible compensation.
• Health insurance coverage options.
• Dental insurance.
• Vision insurance.
• Company-paid life and AD&D insurance.
• Long-term disability coverage at no cost; short-term disability coverage is available at reasonable rates.
• Flexible Spending Accounts for eligible healthcare or dependent-care expenses.
• Employee Assistance Program for employees and immediate family members.
• Wellness program with incentives for participating in health-related activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed