Community Manager

Brothers Redevelopment•Denver, CO

About The Position

The Community Manager provides management direction, leadership, and oversight of day-to-day operations to support the long-term viability of assigned properties in the Brothers Property Management portfolio. The position requires experience with Low Income Housing Tax Credit (LIHTC) housing and independent judgment, timely management of deadlines, and discretion. The Community Manager oversees property operations, occupancy, finances, regulatory compliance, office management, and customer service. The role includes maintaining on-site office hours, supervising site personnel, coordinating with maintenance and other departments, responding to residents, and traveling regularly among properties in the Denver Metro area for meetings, training, and site visits.

Requirements

High school diploma or equivalent.
At least 1–2 years of experience in Low Income Housing Tax Credit (LIHTC).
At least 2 years of experience in the property management industry.
Hold a Certified Occupancy Specialist (COS) certificate or equivalent housing knowledge certificates.
Experience with property management software.
Problem-solving and decision-making ability.
Advanced technical knowledge of property management systems, including financial, operational, and managerial skills.
Familiarity with and ability to interpret federal regulations.
Valid Colorado driver’s license, insurance, and reliable transportation.
Ability to communicate effectively in writing and orally.
Ability to establish and maintain effective working relationships with vendors and employees at all organizational levels.
Ability to follow directions, provide excellent customer service, and demonstrate respect and professionalism.
Ability to work independently or as part of a team.
Attention to detail and sound judgment.
Ability to lift up to 50 pounds, walk up and down stairs, and stand, sit, or lie down for extended periods.
Ability to use general office equipment, including a fax machine, computer, copier, and mobile phone.

Nice To Haves

Affordable housing experience, such as project-based Section 8, tax-credit, PBRA, or PRAC.
Accredited Residential Manager (ARM) or Certified Property Manager (CPM).
Experience with RealPage Onesite Property Management Software.

Responsibilities

Manage property operations in accordance with federal, state, and local Fair Housing laws.
Monitor rent collection and late-payment reports in accordance with policies and procedures.
Conduct weekly building inspections and report building or site problems to maintenance.
Inspect housing units for cleanliness, maintenance needs, and occupancy standards at move-ins, annually, move-outs, and as regulations require.
Monitor and enforce lease violations; serve and follow up on eviction notices.
Assist with obtaining bids and overseeing capital projects as needed.
Oversee and direct site personnel.
Address reasonable accommodation issues under Section 504 (ADA).
Maintain high occupancy and low turnover within established budget benchmarks.
Certify resident eligibility using federal, tax-credit, and local program guidelines; organize and maintain resident files; and process certification functions.
Track property data using property management software and collaborate with maintenance to reduce turnover delays and costs.
Prepare move-out settlement statements and collections, and maintain the property waitlist to ensure two applicants are prequalified.
Calculate resident assets and income for certifications as necessary; collect delinquencies promptly, post rent payments, and handle rent deposits.
Assist with budget preparation, monitor site budgets, and inform the Supervisor of major variances or deviations.
Process invoices promptly, including coding and obtaining approvals as needed.
Meet regulatory and compliance requirements for each managed site and submit compliance reports on time, including monthly compliance and delinquency reports.
Perform file pre-audits and file reviews with syndicators, partners, and lenders.
Maintain an on-site presence and provide resident resources through regular office hours.
Assist in obtaining service contracts, including for copiers, trash removal, laundry machine leases, and snow removal.
Communicate efficiently with the public and coworkers and promptly address resident issues, requests, and communications.
Prepare resident newsletters and plan and coordinate community activities.
Maintain regular communication with site staff and other departments to support smooth operations.
Travel regularly among properties in the Denver Metro area for meetings, training, and site visits.
Perform other duties as assigned.