Community Manager

Brighthaven•San Rafael, CA

11d

About The Position

The Community Manager oversees an assigned residential community efficiently and profitably while fostering resident and associate satisfaction and well-being in alignment with company and owner goals. The role calls for professionalism, positive engagement, relationship-building, and a collaborative approach with residents, employees, vendors, regulatory partners, and social-service organizations. The manager is expected to listen and respond constructively to concerns, involve company support services and senior leadership when appropriate, and help residents and staff feel heard and valued. The position manages resident relations and customer service throughout the resident lifecycle, community finances and operating performance, on-site staff and operations, and compliance with property-management rules and applicable laws. The Community Manager is classified as essential staff and is expected to report to work and follow safety and business protocols. The role includes frequent sitting and walking, computer and phone use, and travel within the region and to other offices and events. Work may involve elevated sites or uneven ground and occasional squatting, bending, twisting, pushing, and pulling.

Requirements

5–7 years of experience in the property management industry.
At least 2 years of experience as a community or property manager.
Demonstrated ability to defuse and respond to resident concerns while avoiding escalation.
Proven effective and efficient leadership experience.
Knowledge of LIHTC and Tax Credit qualifications.
Strong interpersonal, verbal, and written communication skills.
Ability to interact effectively with senior executives.
Ability to work well under time and other constraints.
Professional presentation and appearance.
Familiarity and ability with Microsoft Office (Word, Excel, and PowerPoint), the internet, and email.
Ability to meet the physical and work-environment demands described, including frequent sitting and walking, computer and phone use, and occasional squatting, bending, twisting, pushing, and pulling.
Must report to work as essential staff and adhere to safety and business protocols.

Responsibilities

Support a positive resident experience from move-in through move-out; acknowledge and address complaints promptly.
Advocate for residents, communicate their concerns to senior leadership, serve as a resource for community-living matters, and refer residents to appropriate services and agencies.
Plan and oversee resident events and retention programs, and maintain secure, confidential files for residents.
Regularly review community budget comparisons and manage budgets, rent rolls, projections, occupancy goals, and financial reporting.
Support financial growth by marketing and leasing new and turnover units and pursuing additional revenue; implement a system to achieve 0% rent delinquency.
Prepare monthly reports and financials accurately and on time, and prepare the annual operating budget with the Regional Manager.
Prepare and submit subsidy vouchers when applicable, and oversee large capital projects and cross-department communication when applicable.
Set and communicate team goals; coordinate on-site operations, including compliance, vendor relationships, contractor workmanship, rent collections, and accounts payable.
Provide regular feedback, training, and development; assess employee performance, recognize strong performance, and address poor performance by establishing clear expectations.
Promote collaboration, inclusivity, trust, transparency, and effective communication with residents, agencies, owners, and team members.
Respond to staff concerns, maintenance conditions, resident problems, security breaches, and emergencies.
Create and supervise personnel schedules to support operational efficiency, and ensure the community’s curb appeal is maintained.
Conduct business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, and other applicable laws.
Meet local, state, and federal compliance and eligibility requirements; follow employee and management handbooks; respond to potential housing violations and liability concerns.
Seek Regional Manager approval and guidance within specified parameters.