Community Manager for Harbour Station and Gardens at Montague

NHE, Inc.•North Charleston, SC

3d•$30 - $33•Onsite

About The Position

The Community Manager in NHE’s Affordable Management Business Unit is responsible for the overall fiscal accountability, marketing, development, regulatory compliance, personnel supervision, and physical asset management of assigned tax credit (LIHTC) or Section 8 communities. The role represents management when working with property owners and regulatory agencies and reports to the Regional Property Manager or Vice President of the Affordable Business Unit. The Community Manager oversees onsite staff and handles hiring, staffing, wage reporting, recertifications, marketing, accounts receivable, collections, and leasing. The schedule must be flexible and may include weekends and some holidays as required. The position ensures compliance with HUD, IRS, Fair Housing, and other applicable program requirements; prepares for and participates in reviews and inspections; and manages staff performance, training, and administrative personnel functions. It also coordinates with maintenance staff to oversee property maintenance programs and ensure resident requests are addressed promptly and courteously and work meets or exceeds NHE standards. A bachelor’s degree or two years of successful apartment-management work experience is required, with experience in customer service and leasing/marketing preferred. Candidates must hold a South Carolina Property Manager’s License or PMIC License. Affordable/Tax Credit (LIHTC) management experience is preferred. The role requires basic computer skills, including Microsoft Word and Excel, familiarity with web-based apartment management software such as Yardi Voyager, knowledge of applicable apartment-management laws and regulations, expense control and financial management, and a valid driver’s license or means of immediate transportation.

Requirements

Bachelor’s degree or two years of successful working experience in the apartment management industry; other related experience or equivalent education may be substituted.
SC Property Manager’s License or PMIC License required.
Training or experience in basic computer use, including Microsoft Word and Excel.
Experience with web-based apartment management software such as Yardi Voyager.
Knowledge of apartment-management laws and regulations at the federal, state, and local levels.
Knowledge of expense control and financial management.
Valid driver’s license or means of immediate transportation to attend meetings, events, and daily activities.
Ability to work a varied schedule, including weekends and some holidays as required.
Ability to meet the stated physical demands, including occasional lifting or moving of up to 10 pounds.

Nice To Haves

Extensive customer service and leasing/marketing experience.
Affordable/Tax Credit (LIHTC) management experience; relevant designations are strongly preferred.

Responsibilities

Complete move-ins, move-outs, recertifications, interim certifications, and related processes according to HUD and NHE guidelines.
Monitor and maintain regulatory compliance for applicable LIHTC, HUD Section 8/PRAC/HAP, HOME, HTF, and other programs.
Oversee compliance with Fair Housing Laws and ensure each property follows the regulations applicable to its program type.
Interpret and apply IRS Section 42 and HUD regulations and identify and recommend compliance changes as appropriate.
Prepare for and participate in management reviews and physical inspections conducted by third parties, housing authorities, or HUD.
Recruit, interview, train, coach, counsel, and guide community staff, with Regional Property Manager assistance when needed.
Monitor staff performance, motivation, and cross-training; provide performance feedback, delegate responsibilities and projects, and communicate performance issues to the Regional Property Manager.
Promote staff harmony through support, effective leadership, and positive example.
Complete onsite personnel administration, including performance evaluations, transfers, promotions, timesheets, and bonuses.
Maintain compliance with company policies, procedures, industry regulations, and safety rules; report incidents according to NHE policies.
Coordinate with maintenance staff on property maintenance programs and ensure resident maintenance requests are handled promptly and courteously and work meets or exceeds NHE standards.
Oversee hiring, staffing, wage reporting, marketing, accounts receivable, collections, and leasing.
Supervise office staff where applicable, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.