Community Manager - Leland Station

Greystar Management Services•Leland, NC

1d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of the Leland Station property, including team members, daily activities, and property resources. The role is responsible for achieving budgeted financial and operational goals and ensuring compliance with Company policies and procedures and applicable housing laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The Community Manager contributes to budget development, manages revenue and expenditures, oversees vendor invoices and lease enforcement, and develops marketing and leasing strategies to meet occupancy and revenue goals. The role promotes resident satisfaction and retention, maintains property standards, supervises and develops staff, and supports the client/owner relationship through meetings, property tours, and performance updates. The position also completes accounting, financial, administrative, and other reports and duties as assigned. The role is based in an office environment with frequent exposure to outdoor conditions across the property. Physical access to all interior and exterior areas and amenities is required. Routine local travel may be needed for bank deposits, training, outreach events, and other job duties.

Requirements

At least 4 years of relevant experience; the stated range is 4–6 years.
Relevant background in property management, sales, marketing, and customer service sufficient to manage apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Required licenses and/or certifications applicable to state and local jurisdictions.
Valid driver’s license.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to physically access all interior and exterior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property-management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budget development by analyzing financial statements, marketing information, and operational reports.
Manage rent rates, collections, deposits, and monthly financial status reporting to meet revenue targets.
Review and approve vendor, contractor, and service-provider invoices; verify work or purchases, insurance certificates, account coding, and related communications.
Control expenditures within the approved budget and maintain the petty cash fund.
Oversee lease enforcement, including application approvals, discounts, renewals, apartment inspections, notices, evictions, and applicable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
Respond to resident complaints, questions, and requests and take appropriate action to resolve service issues and promote retention.
Ensure maintenance team members meet Company standards for responding to and completing resident service requests.
Inspect the property and take action to ensure buildings, grounds, and amenities meet safety, cleanliness, appearance, and appeal standards.
Interview, hire, orient, train, and manage property staff performance in accordance with Company policies and practices.
Support the client/owner relationship by meeting with owners, conducting property tours, providing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California-based roles, manage the lease process using the California Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Maintain required licenses or certifications and a valid driver’s license for driving a golf cart on the property; ensure other on-site staff with golf-cart access also have valid licenses.

Benefits

Competitive medical, dental, vision, disability, and life insurance.
Low-cost (free basic) employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; a birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with Company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.