Community Manager

Associated Asset Management (AAM)•Southgate, MI

6d•Onsite

About The Position

AAM is hiring a Community Manager for its Southgate Office. The role primarily provides community management and customer service to designated communities and homeowners, using an in-depth understanding of association governing documents and management contracts. The manager works with homeowners, vendors, service providers, Boards, Committees, AAM teams, and accounting to support association operations, compliance, budgeting, communications, meetings, and community activities.

Requirements

Experience working with HOAs or other entities involving knowledge and enforcement of governing documents.
Excellent interpersonal, communication, and public-speaking skills; ability to be outgoing, socially oriented, poised, articulate, and persuasive.
Ability to manage multiple tasks, establish priorities, and meet deadlines.
High attention to detail.
Exceptional organizational and tracking skills.
Ability to work efficiently in a high-volume, fast-paced environment.
Proficiency with computer programs and company database systems, including Microsoft Office, internet, and email systems.
Ability to interact and work positively and effectively with staff and residents at all levels.
Ability to collaborate and cooperate within the department and with other departments.
Ability to use a personal automobile to commute to and from assigned communities.

Responsibilities

Review and understand association governing documents, including CC&Rs, Master Deed, bylaws, rules and regulations, design guidelines, and relevant federal statutes; partner with AAM’s Management Team to ensure compliance.
Interact frequently with homeowners, vendors, and service providers to promote high-quality customer service.
Research, create, and distribute communications to owners through newsletters, emails, and the web about association activities and policies.
Solicit, negotiate, and execute contracts for association vendors and service providers.
Prepare and submit bid specifications and work orders to vendors and service providers as appropriate.
Plan, budget, advertise, execute, and attend association events with Board and Committee approval.
Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
Review, analyze, and present monthly management and financial reports; identify discrepancies and work with accounting to resolve them.
Research, prepare, and provide annual budgets to the Board of Directors, obtaining accurate budget data from vendors and other service providers.
Review, modify, code, and approve association invoices.
Schedule, organize, and facilitate annual Board of Directors meetings and other special meetings, providing leadership and professional guidance as required by association policy and Michigan law.
Take a proactive approach to management and provide leadership in planning for future growth.
Perform other duties as directed.
Inspect community common areas and carry out other responsibilities under the management contract.