Community Manager

RPM Living•Marina Del Rey, CA

14d•Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role requires strong resident-relations and interpersonal skills, effective communication, leadership, dependability, professionalism, and the ability to train and work as part of a team. The Community Manager leads and develops property staff, supports financial and budget operations, promotes resident satisfaction and retention, drives leasing and occupancy performance, manages eviction procedures, and maintains productive relationships with property owners. The position is based on site and requires a flexible schedule, including weekdays, nights, and weekends as business needs require.

Requirements

Bachelor's degree from a four-year college or university, 1–2 years of relevant experience, or a combination of education and experience.
At least 3 years of related multifamily property management experience.
Strong leadership and management skills.
Team-oriented, professional, and effective communication skills.
Proficiency in Microsoft Office Suite and property management software.
Ability to meet the role's physical requirements, including sitting for extended periods, climbing stairs, reading documents and screens, hearing and understanding verbal communications, occasionally lifting or carrying items weighing up to 20 pounds, and operating office equipment.
A flexible schedule to work weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
Successful completion of a background check, as required by applicable local and federal law.

Nice To Haves

Valid driver's license preferred.

Responsibilities

Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies and standards.
Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
Conduct ongoing training for office staff on leasing paperwork, workplace safety, and other daily operational needs.
Motivate associates through recognition programs, training, and team-building activities.
Assist with budget preparation and ensure adherence to approved budgets.
Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
Collaborate with the property maintenance team to ensure resident service requests are handled promptly and completed according to company standards.
Provide excellent customer service and maintain high standards for resident service.
Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to meet occupancy and revenue goals.
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
Manage the client and owner relationship by meeting with owners, conducting property tours, providing updates, and responding to requests.

Benefits

100% rent discount.
Weekly pay for associates working onsite at an apartment community.
Comprehensive healthcare coverage available for full-time, regular associates.
Employer-paid employee assistance, mental health, and wellness programs.
Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
401(k) with company match.
Professional development, career growth, and role-based learning plans.
Diversity, equity, inclusion, and belonging programs and Employee Resource Groups.
Paid time off, floating holidays, and volunteer days.
Discounted perks, including Costco membership, movie tickets, and health, wellness, entertainment, and travel discounts.
Bonus.