COMMUNITY MANAGER - Andrews Place

Royal American Management•Panama City, FL

21d•$55,000 - $65,000•Onsite

About The Position

The Community Manager has full oversight of the assigned property and provides leadership and direction to its associates. Reporting directly to the Regional Manager and/or Area Manager, the Community Manager mentors and coaches associates so they support the company mission, achieve established goals, and deliver excellent customer service to residents. The role requires professionalism, strong attendance and communication, and the ability to build lasting business relationships. Onsite living potential may be offered. The Community Manager oversees property operations, staffing, leasing, resident relations, rent collection, budgeting, maintenance coordination, vendors, and property condition. The role may require local travel as needed for business and a flexible schedule that includes days, nights, weekends, and on-call availability. Other duties may be assigned by the supervisor.

Requirements

High school diploma or equivalent.
Property or Community Manager state-level license where required.
Minimum three years of property management experience preferred.
Ability to perform all functions of an Assistant Community Manager.
Strong leadership, communication, and decision-making abilities; ability to motivate team members to meet company goals and expectations.
Ability to handle interruptions and multitask appropriately in a rapidly changing environment.
High attention to detail and ability to prioritize and process information accurately and clearly.
Sound understanding of multifamily management and operations, including asset management, personnel management, office operations, budgeting, and planning.
Excellent customer service and professional communication by email, phone, and in person.
Creativity and sound business judgment; self-motivation, diplomacy, and a results-oriented approach.
Computer literacy.
Ability to work a flexible schedule, including evenings and weekends.
Ability to travel independently for property business; a government-issued state ID or valid driver’s license is required if management determines it is needed for the location, property, or business needs.
Ability to access all areas of property grounds and structures, including multilevel structures, with or without an elevator.
Ability to work at a computer for a minimum of seven hours daily, standing or sitting.
Ability to communicate with applicants, residents, vendors, and supervisors about day-to-day property operations.

Nice To Haves

Proficiency in OneSite.
Experience in affordable housing, Tax Credit, HUD, and/or Rural Development.
ARM (Accredited Residential Manager) designation.
CAM (Certified Apartment Manager) designation.

Responsibilities

Oversee the assigned property and supervise, train, evaluate, and coach community associates, including completing annual performance reviews and addressing underperformance.
Create a positive, welcoming, and supportive environment for residents, visitors, and associates.
Attract, screen, and select prospective residents in compliance with applicable laws, regulations, and resident selection criteria.
Monitor market conditions affecting leasing and operations, and develop and execute marketing and advertising campaigns for apartment leasing.
Assist with developing and implementing resident services programming.
Maintain rent collection procedures, follow up on delinquent accounts, deliver rent deposits to the bank, and submit related documentation.
Oversee security deposit administration, including inspecting units, determining balances or refunds, preparing disposition letters, and processing returns.
Maintain familiarity with accounts payable procedures and requirements.
Participate in preparing the annual operating budget and work with the Regional Manager to maintain budget guidelines.
Monitor landlord-tenant relations and mediate disputes when necessary.
Use maintenance software to enter and track service requests and regularly review maintenance reports.
Conduct property walk-throughs and follow up on vendors’ work; inspect apartments for move-in condition and turnover status.
Inspect grounds, offices, community rooms, and other amenities to ensure they are clean and maintained.
Ensure contractors and vendors have Vendor Compliance approval before working on the property and monitor approved work.
Travel independently for property business and access property grounds and structures as needed.
Perform other duties as requested by the supervisor.