Assistant Community Manager - Abbington Place Apartments
About The Position
The Assistant Community Manager co-leads the day-to-day operations of an assigned community, including managing team members, daily activities, and community resources to achieve budgeted financial and operational goals. The role helps ensure the community complies with company policies and procedures and with applicable laws and regulations governing multifamily housing, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position assists with revenue and leasing operations, delinquency management, marketing and leasing strategies, resident satisfaction and retention, maintenance service standards, and inspections of the community’s physical condition. It also completes accounting, financial, administrative, and other reports. The role is onsite at the property and normally follows a Monday–Friday schedule with rotating weekends; hours may vary with business needs.
Requirements
- High school diploma, GED, or related experience and/or training.
- Demonstrated management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
- Ability to read, write, and communicate effectively to understand and complete legal documents, explain apartment features and benefits, and answer questions about community operations.
- Proficiency with word processing, spreadsheet, and database management programs.
- Strong proficiency using community management software.
- Mathematical skills to perform arithmetic and percentage calculations for financial records, budgets, and fiscal reporting.
- Ability to work a normally Monday–Friday schedule with rotating weekends; hours may vary to meet business needs.
- Ability to work onsite in an office environment and tolerate frequent exposure to outdoor conditions that may be unpleasant or hazardous.
- Ability to undertake routine local travel for bank deposits, training, or other work duties.
Nice To Haves
- Experience with Yardi or equivalent community management software.
Responsibilities
- Help meet revenue targets by ensuring rent and fees are collected and posted on time, making bank deposits as needed, and assisting with monthly financial status reports.
- Help oversee leasing by approving prospective resident applications and renewal leases, conducting periodic apartment inspections, following notice requirements, evicting residents, and posting and collecting allowable late fees and other lease charges.
- Collect monies due and manage delinquencies according to company policies and procedures to meet or outperform delinquency KPIs as directed by the Community Manager and/or Regional Manager/Director.
- Help maintain the ApartmentIQ market survey and assist with short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
- Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
- Ensure maintenance team members follow company standards for responding to and completing resident service requests.
- Assist with regular community inspections and take action to ensure grounds, buildings, amenities, and other physical aspects meet safety, cleanliness, appearance, and appeal standards.
- Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
Benefits
- Industry-competitive salary and performance-based bonuses.
- Comprehensive medical, dental, and vision coverage; employee-only medical plan premiums are fully covered.
- $35 per paycheck cell phone reimbursement.
- 120 hours of paid time off (PTO) and 40 hours of sick time.
- 11 company-paid holidays, 2 floating holidays, and 2 days of voluntary time off (VTO).
- Matching 401(k) contribution.
- 30% housing discount.
- Professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
