Assistant Community Manager - Crestmont Apartments

Greystar Management Services•Marietta, GA

2d•Onsite

About The Position

The Assistant Community Manager supports and assists the Community Manager in overseeing the financial and operational facets of the community. The role handles accounting and bookkeeping, monthly close-out and financial reports, invoice processing, rent and other payment collection, bank deposits, dispositions, account reconciliations, and use of property management software to record and report community financial activity. The position is for a stabilized, garden-style property with 228 units. The schedule is Monday through Friday with rotating weekends. The role also supports resident satisfaction and retention, lease enforcement and collections, vendor and owner communications, and may assist with leasing and marketing. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor and coordinates daily operations. The work takes place in an office and around the property, with routine local travel and occasional travel possible.

Requirements

At least 1 year of relevant experience; the posting specifies 1–3 years minimum in residence life and/or property management.
Relevant experience demonstrating community management, sales, marketing, customer service, financial recordkeeping and reporting, revenue growth, and team coordination skills.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all interior and exterior areas of the community and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Operate property management software, enter required information accurately, and complete updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees; communicate balances, pursue delinquencies, and enforce lease terms to maximize revenue.
Review vendor, contractor, and service-provider invoices; reconcile charges with work performed or products purchased; obtain manager approval; code charges; and coordinate related communications.
Follow company eviction procedures, including notice requirements, resident evictions, and representation at court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease and notice terms, applying applicable deposit or lease-cancellation fees, and completing dispositions in accordance with procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing operations in accordance with company policies and procedures.
Assist with the client and owner relationship by meeting with owners, conducting community tours, sharing performance information, and responding to requests.
May assist leasing and marketing by greeting prospects, gathering information through Guest Cards, showing apartments and models, obtaining lease deposits, and helping prospects complete applications and credit verification.
In California, review completed move-in files before submission to the Community Manager for review and approval.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.