Assistant Community Manager - Palmera Apartments

Atlantic Housing•Columbia, SC

About The Position

The Assistant Community Manager supports the Community Manager in managing the assigned property. When the Community Manager is absent, this role assumes the responsibilities needed to meet property objectives set by the property supervisor and owner. The Assistant Community Manager maintains daily, weekly, and monthly reports, including accurate records of rents, deposits, and other monies, and conducts business in compliance with company policies and applicable housing and other laws. The role supports leasing and resident relations, maintains property records and accounting activity, processes lease paperwork and resident move-ins and move-outs, and coordinates service requests with maintenance. The Assistant Community Manager also inspects the property, monitors local market conditions, and contributes ideas to improve marketing and resident satisfaction.

Requirements

Two years of LIHTC, HUD, and Section 8 experience.
One year of property management experience.
Microsoft Office Suite skills, including Word, Excel, and PowerPoint, and experience with email such as Gmail.
Ability to work in a fast-paced, customer-service-oriented environment, perform under pressure, and meet deadlines in a timely manner.
Ability to work as part of a team and complete assignments independently.
Ability to take instructions from supervisors and exercise problem-solving skills.
Ability to interact professionally and pleasantly with co-workers, supervisors, guests, and the public.
Must learn and comply with company safety rules.

Nice To Haves

One year of experience with Yardi or Yardi Voyager.
High school diploma or equivalent.

Responsibilities

Maintain daily, weekly, and monthly reports, including accurate reporting of rents, deposits, and other monies.
Promptly update records of rents, deposits, and other monies received and verify that receipts correspond with leases.
Issue appropriate notices when necessary, including late-payment notices, eviction notices, and returned-check memos.
Maintain a positive resident-relations attitude.
Physically inspect the property, pick up litter, and report service needs to maintenance staff.
Perform Leasing Associate duties as needed, including greeting prospective clients, showing the community, and conducting outside marketing.
Contact residents who submit Notices to Vacate and attempt to convert them to renewals.
Monitor local market conditions and trends, and contribute ideas for marketing the community and improving resident satisfaction.
Update the on-site accounting system for property activity, including leases, notices, move-ins, move-outs, traffic, and demographics.
Proofread lease paperwork and process move-ins and move-outs.
Process security deposit move-out reports.
Accept resident service requests, route them to maintenance, and follow up with residents after work is completed.
Assume the Community Manager's responsibilities during their absence to help accomplish property objectives.
Conduct business in accordance with company policies and applicable laws, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act.