Community Manager - Lakeside Place
About The Position
The Community Manager is responsible for all operational aspects of an income-producing multifamily property, under the supervision of the Regional Manager. The role covers personnel management, leasing oversight, community maintenance, compliance with state and federal laws, fiscal responsibility, marketing, and resident relations. The position leads the on-site team, oversees property inspections and move-in/move-out procedures, manages rent collection and financial processes, and promotes leasing and resident retention. The Community Manager also responds to resident and employee concerns, maintains community safety and service standards, and ensures policies and procedures comply with applicable legal and operational requirements.
Requirements
- High school diploma or equivalent.
- At least two years of property management experience, or an equivalent combination of education and experience.
- Proficiency in Microsoft Office, including Word and Excel, and property management software.
- Strong problem-solving, leadership, and customer service skills.
- Ability to maintain confidentiality, professionalism, and neutrality in interactions.
- Knowledge of state landlord-tenant laws, Fair Housing policies, and basic accounting principles.
- High attention to detail, curiosity, proactivity, organization, self-sufficiency, strong communication skills, and technical aptitude.
Nice To Haves
- College degree or related coursework preferred.
Responsibilities
- Develop a cohesive on-site team that reflects the organization’s professionalism and quality.
- Conduct regular inspections of common areas, units, and grounds to ensure cleanliness, safety, and compliance with standards.
- Enforce move-in and move-out protocols, including comprehensive inspections.
- Submit payroll on time and maintain accurate records.
- Oversee rent collection and manage delinquent accounts in accordance with state landlord-tenant laws.
- Complete daily bank deposits and follow accounting procedures.
- Monitor expenses, prepare budgets, and recommend cost-effective improvements to property operations.
- Promote available units through approved advertising platforms and in-person showings.
- Maintain accurate leasing records and ensure agreements comply with Fair Housing regulations.
- Analyze market trends and adjust pricing and marketing strategies as needed.
- Support resident retention through timely renewals and community engagement activities.
- Hire, train, and evaluate on-site staff while fostering a supportive work environment.
- Provide team members with clear guidance and tools to excel in their roles.
- Address and resolve employee and operational concerns promptly and professionally.
- Respond to resident concerns professionally and empathetically, in accordance with Fair Housing laws.
- Ensure resident service requests are resolved within 24–48 hours, or as promptly as possible when delays occur.
- Maintain a safe, well-maintained community and uphold resident satisfaction.
- Ensure compliance with applicable state laws, Fair Housing, ADA, and safety standards.
- Regularly review and update policies and procedures to reflect legal and operational requirements.
Benefits
- Medical, dental, and vision insurance.
- Flexible Spending Account for healthcare and dependent care expenses.
- Company-paid life insurance.
- Paid vacation, sick leave, and holidays.
- Career growth opportunities.
- Work-life balance support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
