Community Manager - Westover Place

Royal American Management • Albany, GA

10d • $20 - $21 • Onsite

About The Position

The Community Manager has full oversight of the assigned property and provides leadership and direction to its associates under the direct supervision of the Regional Manager and/or Area Manager. The manager mentors, supports, and coaches associates to help them understand and advance the corporate mission, improve individual performance, and provide excellent customer service to residents. The role requires excellent attendance and communication, professionalism, and the ability to build lasting business relationships. The position is full-time and based at Westover Place Apartments in Albany, Georgia, with local travel as needed for business. The schedule may include days, nights, weekends, and holidays. Compensation is $20.00–$21.00 per hour.

Requirements

• High school diploma or equivalent.
• Minimum of three years of property management experience preferred.
• Property or Community Manager state-level license where required.
• Valid driver’s license required; a government-issued state ID or valid driver’s license is required for travel if required by management based on location, property, or business needs.
• Ability to perform all functions of an Assistant Community Manager.
• Strong leadership, communication, and decision-making skills, including the ability to motivate team members to meet company goals and expectations.
• Ability to handle interruptions in a rapidly changing, multitasking environment and to prioritize and process information accurately and clearly.
• Sound understanding of multifamily management and operations, including asset management, personnel management, office operations, budgeting, and planning.
• Ability to provide excellent customer service and communicate professionally by email, phone, and in person.
• Creativity, sound business judgment, self-motivation, diplomacy, and a performance-oriented approach.
• Computer literacy.
• Excellent written and oral communication skills.
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to travel independently, access all areas of property grounds and structures (including multilevel structures, with or without an elevator), and work at a computer for at least seven hours daily, sitting or standing.

Nice To Haves

• At least three years of property management experience.
• Proficiency in OneSite.
• Experience in affordable housing, Tax Credit, HUD, and/or Rural Development.
• ARM (Accredited Residential Manager) designation.
• CAM (Certified Apartment Manager) designation.

Responsibilities

• Oversee the assigned property and supervise, train, and evaluate community associates, including completing annual performance reviews.
• Counsel underperforming associates and provide constructive feedback to improve performance.
• Create a positive, welcoming, and supportive environment for residents, visitors, and associates.
• Attract, screen, and select prospective residents in accordance with applicable laws, regulations, and Resident Selection Criteria.
• Monitor market conditions affecting leasing and operations, and develop and execute marketing and advertising campaigns for apartment leasing.
• Assist with developing and implementing resident services programming.
• Maintain rent collection procedures, follow up on delinquent accounts, deliver rent deposits to the bank, and submit relevant documentation.
• Oversee security deposit administration, including inspecting units, determining balances or refunds, preparing disposition letters, and processing returns.
• Maintain familiarity with accounts payable procedures and requirements.
• Participate in preparing the annual operating budget and work with the Regional Manager to maintain budget guidelines.
• Monitor landlord-tenant relations and mediate disputes when necessary.
• Use maintenance software to enter and track service requests and regularly review maintenance reports.
• Conduct walk-throughs and follow up on vendors’ work on site.
• Inspect apartments for move-in condition and turnover status, and inspect property grounds, offices, community rooms, and amenities for cleanliness and upkeep.
• Ensure contractors and vendors receive Vendor Compliance approval before working on the property, and monitor their work after approval.
• Travel independently for property business and perform other duties as requested by a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED