Community Manager

The Bainbridge Companies•Delray Beach, FL

21d

About The Position

The Community Manager leads an on-site residential property team and is responsible for maximizing net operating income through sales, marketing, cost control, and revenue enhancement. The role includes monitoring market trends, demographics, and competitors; developing strategies to position the community for strong performance; and delivering an exceptional customer experience. The manager recruits, trains, motivates, and develops staff, and works with owners to understand and pursue community goals and objectives. The position reports to the Regional Vice President/Regional Manager and supervises the Assistant Community Manager, Bookkeeper, Leasing Manager, Leasing Consultants, Maintenance Supervisor, Maintenance Technicians, Groundskeeper, Housekeeper, Make-Ready Technicians, and Painters. It is classified as exempt and ineligible for overtime. The salary range is $80,000–$95,000.

Requirements

High school education or equivalent.
Ability to read and write English fluently.
Ability to perform intermediate mathematical functions accurately and use all on-site resident-management software functions.
At least two years of experience in residential property management or a related field.
Ability to work any day of the week, year-round, consistently work scheduled hours, and work overtime when necessary and requested.
Ability to serve on-call as scheduled or as necessary.
Ability to travel to company gatherings locally, at the home or property, or in another state.
Valid driver’s license and current automobile insurance; use of a personal vehicle is required to perform the job’s functions.
Excellent ability to manage and motivate others and communicate effectively with residents, prospects, co-workers, and vendors.
Excellent communication, administrative, organizational, and time-management skills, including the ability to prioritize.
Strong customer-service orientation.
Understanding of sales and marketing concepts and ability to develop, implement, and evaluate marketing plans.
Knowledge of on-site maintenance requirements, including working with vendors and contractors.
Ability to close a sale.
Basic computer and Internet knowledge; intermediate knowledge of MS Word and Excel; proficiency with Outlook; and ability to use personal computers and company software.
Commitment to ongoing professional development and career growth.
Must wear career apparel in accordance with company standards.

Nice To Haves

A college degree is a plus but is not required.

Responsibilities

Maintain excellent customer service relationships with residents, vendors, co-workers, and the community.
Achieve the highest possible net operating income through cost-control and revenue-improvement programs.
Establish and implement leasing goals and manage an effective lease-expiration program.
Analyze operational information for its impact on net operating income, identify trends, and recommend strategies and adjustments.
Recruit, train, motivate, and develop a highly skilled on-site staff.
Develop yearly operating budgets and forecasts, as well as sales and marketing plans.
Prepare and convey operational and financial data accurately and promptly to the Regional Manager.
Work with owners to identify community goals and objectives, and respond to their needs.
Maximize rental income while minimizing expenses through effective planning and control.
Monitor income, including delinquencies, and oversee timely receipt and reconciliation of rent collections while ensuring landlord/tenant statutes are followed.
Evaluate and recommend rent and pricing strategies, and ensure websites and printed materials are accurate and current.
Analyze monthly and/or quarterly financial statements and write clear reports substantiating the analysis.
Show, lease, and move in prospective residents; implement methods to ensure sales associates achieve high shopping-report scores.
Implement resident-retention programs and follow up on service requests.
Introduce and monitor effective lease-renewal programs.
Maintain knowledge of the community and competitors through ongoing evaluation of market conditions and trends, and ensure leasing staff develop similar knowledge.
Direct sales and marketing efforts to maximize rental income and achieve high occupancy.
Ensure an adequate number of units are market-ready.
Design a preventative maintenance program to monitor service-request turnaround and maintenance-staff responsiveness.
Promote and teach safe work practices and ensure safety programs are implemented and followed.
Communicate effectively with owners, residents, vendors, and co-workers.
Train and motivate leasing teams, conduct group training as needed, and create staffing schedules aligned with community needs.
Ensure customer complaints are handled promptly and appropriately.
Follow company standards for applicant screening and adhere to Standard Operating Procedures.
Participate in planned resident activities.
Perform other tasks or duties assigned by the supervisor.