Community Manager | Camden Franklin

Camden•Franklin, TN

24d

About The Position

The Community Manager is responsible for the overall operation and profitability of a multifamily community. The role leads, develops, and mentors a high-performing team to provide Living Excellence while achieving community and organizational goals. The ideal candidate is a strong leader with industry knowledge who uses creative and strategic methods to maximize community income, occupancy, and net operating income (NOI), while promoting Camden’s brand and values and providing an exceptional experience for customers and team members. The position may include overseeing new community development or rehabilitation, including market surveys and strategies, providing property-management input to construction teams or contractors, and walking and inspecting apartments. Work takes place in a typical office setting, with daily exposure to outdoor conditions while touring the community. The role requires mobility to tour, show, and inspect apartments, may involve periodic work-related travel, and regularly calls for long hours and varied schedules, including weekends and holidays. The job description notes that responsibilities may change to meet business and organizational needs.

Requirements

At least 3 years of on-site experience in residential property management.
Ability to meet and exceed sales and customer-service objectives.
Positive attitude, strong work ethic, and ability to lead and motivate others.
Ability to manage change and lead through adversity.
Clear understanding of business concepts, processes, and strategic-thinking principles.
Comprehensive knowledge of multifamily operations, including people management, financial reporting, problem-solving, sales, maintenance, and resident relations.
Ability to work a varied schedule, including weekends and holidays as required.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Professional written and verbal communication skills.
Ability to perform the position’s essential functions, with or without reasonable accommodations.
Ability to handle stressful, urgent, novel, and diverse work situations on a daily basis.
Mobility to tour, show, and inspect apartments daily, including climbing stairs.
Ability to travel periodically by automobile for work-related activities; airline, out-of-town, and overnight travel may also be required.
Attendance and punctuality.

Nice To Haves

Bachelor’s degree preferred.
Supervisory experience preferred.
Recognized designation in property management is a plus.

Responsibilities

Oversee the community’s overall operation and success, achieving goals for customer sentiment, occupancy, retention, NOI, expense management, and other performance expectations.
Create strategic plans to meet individual and community performance goals and achieve market results that exceed submarket occupancy and rent-growth performance.
Ensure the team provides excellent service to prospects, residents, guests, and vendors at every point of contact.
Communicate organizational goals and encourage individual and team accountability.
Recruit, coach, motivate, and develop a successful team, understanding team members’ professional goals and leveraging their strengths.
Build strong working relationships with team members, peers, leadership, and support departments.
Lead creative marketing and social media strategies to increase property traffic.
Monitor industry, competition, and market conditions and apply that knowledge to improve community results.
Pursue continued learning and encourage team members to take ownership of their learning and development.
Help create a workplace that supports Camden’s commitment to being a great place to work.
Comply with Camden policies, procedures, and applicable laws, including fair housing and employment laws.
Ensure community compliance with safety requirements and industry, state, city, and federal regulations.
When applicable, oversee new development or rehabilitation work, including market surveys and strategies, construction-team or contractor input, apartment walks, and punch-out.
Lead by example, maintaining a professional image and customer-focused attitude.