Community Manager

Twin Pines • New York, NY

25d • $60,000 - $75,000 • Onsite

About The Position

The Community Manager oversees 468 units across four sites in the Bronx Park area. This on-site role owns the sites’ financial and legal operations, including accounts payable and receivable, delinquency management, and the eviction legal process. The Community Manager provides proactive, hands-on property management, aligns day-to-day operations with ownership goals and the business plan, and serves as the Area Director’s primary financial and legal-process partner. Fluency in Spanish and English is required.

The role also manages ownership communications, monitors property condition and service quality, gathers and reports operational data, improves standardized processes, and partners with internal teams to address compliance, safety, and operational risks. The position is based in an on-site office and residential community, with regular property walks and resident interaction. The schedule is Monday through Friday, on-site, with on-call availability for emergencies.

The role requires a high school diploma or equivalent and prior experience in affordable, Project-Based Section 8, or LIHTC multifamily housing. The stated full-time base salary range is $60,000 to $75,000, plus a discretionary bonus.

Requirements

• High school diploma or equivalent.
• Prior experience in affordable, Project-Based Section 8, or LIHTC multifamily housing.
• Fluency in Spanish and English.
• Ability to lift or carry up to 25 pounds occasionally.
• Ability to sit or stand for extended periods.
• Regular property walking and interaction with residents are part of the work.

Nice To Haves

• Leasing, hospitality, or other customer-facing experience.
• Familiarity with property management software such as Yardi.

Responsibilities

• Own day-to-day accounts payable, including coding and processing vendor invoices, matching them to purchase orders, resolving discrepancies, and routing them for approval.
• Own day-to-day accounts receivable, including mailing rental and miscellaneous payment notices, reconciling resident ledgers, and maintaining audit-ready records.
• Manage the delinquency-to-eviction legal process, including lease enforcement, preparing and serving rent demand and default notices, tracking statutory timelines, and preparing case files for legal filing.
• Coordinate with the Area Director, property counsel, and courts on eviction case status, hearing dates, and required documentation.
• Maintain accurate records of active legal cases and ensure statutory deadlines are met.
• Prepare accounts payable, accounts receivable, and delinquency reports for the Area Director, identifying aging balances and at-risk accounts before legal escalation.
• Serve as the Area Director’s primary financial and legal-process partner.
• Communicate with ownership about property performance, physical condition, and updates; respond to questions, concerns, and information requests.
• Align day-to-day operations with ownership priorities and long-term strategy.
• Implement the business plan by translating directives into actionable tasks for on-site and central teams and overseeing execution.
• Provide updates on business plan initiatives, including leasing velocity, compliance, maintenance programs, preventative care, and capital projects.
• Maintain an on-site presence and conduct regular property walks and inspections covering curb appeal, common areas, resident-facing spaces, and back-of-house operations.
• Identify and address operational, physical, and reputational risks, escalating issues in coordination with the Area Director and other departments.
• Collect and analyze property, operational, and resident data to identify trends and improvement opportunities.
• Partner with the Business Analytics/Reporting team and provide requested operational reporting on occupancy, leasing, maintenance metrics, and resident feedback.
• Develop and maintain standardized operational processes and improve service delivery and operational protocols based on observations and performance data.
• Work with Property Operations and Central Office to integrate technology and streamline workflows.
• Ensure regulatory and company-policy compliance through site inspections and property audit checklists.
• Partner with Leasing, Maintenance, and Compliance teams to address physical-condition, safety, regulatory-compliance, and operational-control risks.

Benefits

• Medical insurance, with access to PPO and HMO plan options.
• Dental insurance.
• Vision insurance.
• Flexible Spending Accounts for eligible healthcare and dependent care expenses.
• 401(k) retirement plan.
• Paid time off, including vacation and sick time.
• Paid holidays.
• Commuter benefits for transit and parking expenses.
• Professional growth and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED