Community Manager

BH Management Services, LLC•Daytona Beach, FL

About The Position

The Community Manager II oversees the community’s day-to-day financial, administrative, sales, marketing, and maintenance operations. The role ensures company standards are met and excellent customer service is delivered, demonstrates commitment to internal and external customers, and represents the company professionally and courteously.

Requirements

3–5 years of property management experience.
Ability to travel by car or plane an average of 20% of the time.
Advanced Microsoft Word and Excel skills and computer technology skills.
Strong written and verbal communication skills.
Prior leadership experience.
High school diploma or GED.
State leasing license where required by law, or ability to obtain the required license within the timeframe required by law.

Nice To Haves

Some college preferred.

Responsibilities

Inspect the property regularly to ensure company standards are met and take appropriate action to maintain compliance with safety, industry, and applicable city, state, and federal regulations.
Identify opportunities to improve the property’s efficiency, productivity, and profitability.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals; monitor traffic, budget, renewal, and marketing data.
Develop resident retention strategies, communicate with residents, respond promptly, address service issues, and monitor resident satisfaction.
Coordinate repair and maintenance requests, ensure timely responses to service orders, inspect vacant units, and oversee implementation and documentation of preventative maintenance programs.
Partner with the Regional Manager to develop operating income and expense budgets aligned with owner objectives, cash flow requirements, and leasing strategy.
Ensure compliance with budgeting guidelines and financial systems, including purchase orders and expense monitoring; process payables and purchase orders accurately and on time; review vendor statement balances.
Review monthly income and expense reports, report budget variances, and coordinate revenue collection and documentation in accordance with lease obligations and company policy.
Collect delinquent accounts promptly and prepare weekly and monthly operational reports, including petty cash, variance, leasing, renewal, and financial reports.
Hire, train, supervise, develop, and mentor property staff; conduct performance evaluations and take corrective action as needed.
Perform other duties as assigned.