Community Manager

TREK Development Group•Pittsburgh, PA

6d•Onsite

About The Position

TREK Development Group is seeking an engaged and passionate Community Manager for Manchester Commons, a property with 86 units. Under the direction of the Regional Manager, the Community Manager is responsible for the financial, physical, and overall operations of the community, activating the Hospitality Covenant, and managing the on-site team. The role focuses on increasing cash flow by maximizing occupancy and revenue, minimizing operating expenses, and maintaining the physical asset. The Community Manager delegates and follows up with staff and residents in a friendly, helpful manner, takes pride in the community, and encourages staff and resident co-investment in community quality of life. The position requires leading and supporting the team, maintaining the property, building positive resident relationships, and overseeing budgets, leasing, compliance, and risk management. The Community Manager is expected to maintain occupancy at 98% or above, meet applicable housing inspection standards, and remain knowledgeable about the community’s affordable housing programs. The role also requires an energy conservation plan and compliant onsite resident and vendor files.

Requirements

A college degree in a related field or at least 5 years of progressive career experience in property management, hotel, hospitality, or retail.
At least 3 years of experience in property management, hotel, hospitality, or retail.
Experience supervising a team of at least 2 people, including hiring, performance management, and training.
Strong Microsoft Word, Excel, Outlook, and RealPage or other industry software experience.
Excellent verbal and written communication skills.
Child abuse clearances and background checks are required.
Ability to meet deadlines.
Ability to achieve certification within 6 months of hiring to meet specific site or area needs.

Nice To Haves

Experience managing tax credit properties and meeting the needs of low-income residents.
Industry designations such as COS, LIHTC, ARM®, or CPMC®.
Real estate license preferred; may be required within the first year of employment or sooner if required by state law.
Knowledge of federal Fair Housing laws and guidelines.
Experience with recertifications.

Responsibilities

Model, communicate, and promote the Hospitality Covenant, supporting and holding staff and residents accountable.
Supervise and direct onsite team members; encourage ideas for efficiency and reduced overtime; and optimize team skills through performance management, reviews, and regular conversations.
Coordinate property upkeep, including inspections, maintenance delegation, curb appeal, apartment inspections, janitorial tasks, safety, and preventative maintenance.
Manage the work order system to ensure priority tasks are completed.
Build positive relationships with residents, involve them in community problem solving, and support resident-led initiatives.
Review monthly operating budget reports and detailed general ledgers; ensure bills are paid and accurately coded; and communicate necessary changes to accounting in a timely manner.
Meet monthly budgeted revenue, operating expense, and cash flow goals; respond to budget variances and provide corrective plans; and create or review accruals as needed.
Manage legal proceedings related to nonpayment of rent, including notices to quit, housing court cases with TREK’s attorney, and follow-up on payment agreements or evictions.
Apply for and implement annual rent increases in accordance with program guidelines.
Lease units in compliance with the approved tenant selection or A&O plan and maintain occupancy at 98% or above.
Ensure compliance with the Affirmative Fair Housing Marketing Plan, Regulatory Agreement, funding program requirements, and applicable federal, state, and local requirements.
Meet applicable HQS and REAC standards, with a minimum score of 85.
Remain current and knowledgeable about applicable affordable housing programs.
Update and follow LEP and LAP plans as provided by compliance.
Create and adhere to an energy conservation plan.
Provide notification and thorough incident reporting with appropriate risk management.
Maintain onsite resident and vendor files in accordance with TREK, agency, and regulatory standards.