Community Manager - Bilingual Preferred

RPM Living • Grand Prairie, TX

3d • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role leads property staff and supports their hiring, onboarding, training, performance, and development. It also manages budgets and financial reporting, promotes resident satisfaction and retention, collaborates with maintenance and marketing teams, oversees leasing strategies and occupancy goals, follows eviction procedures, and maintains the client/owner relationship. The position requires strong leadership, interpersonal, and communication skills; professionalism; dependability; and a team-oriented approach.

The role is based on site, primarily in an office setting, with some work outdoors and exposure to the elements. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs. Physical requirements may include extended periods at a desk, climbing stairs, reading documents and screens, hearing and understanding communications, occasionally carrying items up to 20 pounds, and operating office equipment.

Requirements

• Bachelor's degree from a four-year college or university, or 1–2 years of relevant experience, or a combination of education and experience.
• At least 3 years of related multifamily property management experience.
• Strong leadership and management skills.
• Team-oriented, professional, and effective communication skills.
• Proficiency in Microsoft Office Suite and property management software.
• Ability to meet the physical requirements of the role, including operating a computer and other office equipment and occasionally lifting or carrying items weighing up to 20 pounds.
• A flexible schedule, including weekdays, nights, and weekends as needed.

Nice To Haves

• Bilingual skills preferred.
• Valid driver's license preferred.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies and standards.
• Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and resolving service issues.
• Collaborate with the property maintenance team to ensure resident service requests are handled promptly and in line with company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze and interpret market and economic trends and partner with marketing to implement leasing strategies that support occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage client and owner relationships by meeting with owners, conducting property tours, providing updates, and responding to owner requests.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager