Community Manager - Bilingual Preferred

RPM Living • Grand Prairie, TX

4d • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role requires strong resident relations and interpersonal skills, effective communication, leadership, dependability, professionalism, and a team-oriented approach. The manager leads and develops property staff, supports financial and operational performance, promotes resident satisfaction and retention, implements leasing strategies, follows eviction procedures, and maintains positive relationships with property owners.

This is an onsite role based primarily in an office setting, with occasional outdoor work and exposure to the elements. The office may have bright lights, constant noises, and distractions. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs. A valid driver’s license is preferred; candidates without one may be provided a liability waiver, as applicable. Employment is contingent on successfully completing a background check as required by applicable local, state, and federal requirements.

Requirements

• Bachelor’s degree from a four-year college or university, or 1–2 years of relevant experience, or a combination of education and experience.
• At least 3 years of related multifamily property management experience.
• Strong leadership and management skills.
• Team-oriented, professional, and effective communication skills.
• Proficiency in Microsoft Office Suite and property management software.
• Ability to work a flexible schedule that includes weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
• Ability to sit for extended periods while working at a desk; climb stairs; read documents, computer screens, and data; hear and understand verbal communications in person and over the phone or computer; occasionally lift or carry items weighing up to 20 pounds; and operate a computer, keyboard, mouse, and other office equipment.

Nice To Haves

• Bilingual ability is preferred.
• A valid driver’s license is preferred.

Responsibilities

• Lead property staff, including conducting candidate interviews, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies and standards.
• Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities to boost morale and productivity.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Collaborate with the property maintenance team to ensure resident service requests are addressed and completed promptly in accordance with company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies that achieve occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage client and owner relationships by meeting with owners, conducting property tours, providing updates, and responding to owner requests.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager