Community Manager - Bilingual Preferred

RPM Living • Grand Prairie, TX

3d • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role requires strong resident-relations and interpersonal skills, effective communication, leadership, dependability, professionalism, and teamwork. The Community Manager leads property staff and supports resident satisfaction, financial performance, leasing goals, and positive client/owner relationships. The position is based on site, primarily in an office setting, and requires a flexible schedule that may include weekdays, nights, and weekends as business needs require. Bilingual ability is preferred.

Requirements

• Strong resident-relations and interpersonal skills.
• Ability to communicate effectively, take charge, lead, train, and work as a dependable, professional team player.
• Ability to meet the physical and operational demands described, including using office equipment and occasionally lifting or carrying items weighing up to 20 pounds.
• A flexible schedule, including weekdays, nights, and weekends as needed to meet business needs.
• Successful completion of a background check, as required by local and federal law.

Nice To Haves

• Bilingual ability is preferred.
• A valid driver’s license is preferred.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies, values, and standards.
• Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Work with the property maintenance team to ensure resident service requests are addressed and completed promptly in accordance with company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze market and economic trends and work with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage the client/owner relationship by meeting with owners, conducting property tours, providing updates, and responding to owner requests.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed