Full Time - Operations - Community Manager - Heritage West

Omega Management Group•Andover, MA

1d•$48,500 - $50,000

About The Position

The Residential Community Manager maximizes income and controls expenses at the apartment community. This role is responsible for the day-to-day operations and organization of the apartment management office and staff, ensuring the property is clean and in good repair and that target occupancy is met. Within company guidelines, the manager exercises discretion in situations involving rental revenue, resident needs, rent and fee collection, and property maintenance. The role requires handling multiple tasks and deadlines, communicating professionally with employees, residents, visitors, and the public, maintaining accurate records, processing lease documents and paperwork, handling figures and bank deposits, and providing customer service. The manager also leases apartments, resolves resident, prospect, and vendor problems, and directs staff and resolves employee disputes. Employees are expected to perform reasonable tasks consistent with company objectives and to follow Omega Management Group policies and procedures.

Requirements

High school diploma or equivalency.
At least one year of experience in management, sales, and/or office administration.
Ability to apply logical thinking to practical situations, follow standardized procedures, and think beyond specific instructions.
Ability to work at a fast pace, manage multiple tasks, work under pressure, and meet deadlines.
Professional communication and interaction with site employees, residents, visitors, and the public.
Legible penmanship, accurate typing, and the ability to maintain accurate records and complete lease documents and paperwork.
Ability to work with figures, make bank deposits, and calculate rental amounts, prorates, discounts, percentages, and basic math.
Ability to operate office and cleaning equipment, including a fax/copy machine, vacuum, telephone, typewriter, and calculator; computer literacy or willingness to be trained.
Good customer service, communication, sales, and problem-resolution skills; professional phone manner and outgoing personality.
Supervisory skills to direct and lead employees and resolve disputes.

Nice To Haves

Some college education.
Prior apartment management experience.
ARM or CAM designation.
HUD/LIHTC experience.

Responsibilities

Oversee the day-to-day operations and organization of the apartment management office and staff.
Maximize community income and control expenses while meeting target occupancy.
Ensure the property is clean and in good repair.
Promote rental revenue, service residents, collect rents and fees, and maintain the property within company guidelines.
Handle lease documents, paperwork, accurate records, rental calculations, and bank deposits.
Resolve resident, prospect, and vendor problems and lease apartments.
Direct and lead employees and resolve employee disputes.
Set and accomplish goals personally and for the team.
Follow company policies and procedures and perform reasonable tasks consistent with company objectives.