Heritage Center Operations Director

City of Brooklyn Center•Heritage Center - 6155 Earle Brown Drive Brooklyn Center, MN

About The Position

The Heritage Center Operations Director oversees venue and event operations at the Heritage Center Brooklyn Center (HCBC), including facilities, grounds, equipment, maintenance, event staff, vendor relationships, and related financial activities. The position also serves as Assistant General Manager and reports to the General Manager. The Director oversees hiring, training, scheduling, and supervision of staff; develops and implements operating procedures, preventive maintenance plans, emergency response plans, and safety policies; and ensures the safe, efficient, and reliable operation of facilities, building systems, grounds, equipment, and inventory. The role coordinates event operations, serves as a primary client contact, manages vendor relationships and purchasing, and oversees the purchase and maintenance of audio/visual equipment. Administrative duties include assisting with budget development, monitoring expenditures, supporting financial and operational planning, leading pre-event and production meetings, and representing the facility at industry and community events as requested. The Director serves as General Manager in their absence, including overseeing staff, signing contracts, and addressing operational issues. The position also evaluates operational practices and maintains effective working relationships with employees, clients, tenants, vendors, and the public. The role requires flexible hours, including evenings, weekends, and holidays, as well as on-call availability. The Director handles confidential information with discretion, keeps current with industry trends and best practices, and performs other related duties as assigned or required.

Requirements

High school diploma, GED, or equivalent.
Five years of full-time supervisory experience in convention services, facility operations, or maintenance at a facility of similar size and type, including staff supervision and delegation of duties.
Three years of experience setting up audio/visual equipment for meetings, presentations, and events.
Valid Minnesota Special Boiler Engineer’s License, or ability to obtain the license within six months of employment.
Ability to work flexible hours, including evenings, weekends, holidays, and on-call shifts, as needed.
Ability to lift and carry up to 50 pounds.
Ability to work at heights and in confined spaces, as required.
Ability to handle confidential information with discretion.

Nice To Haves

Bachelor’s degree in Operations Management, Business Administration, Facility Management, Event or Convention Management, Hospitality Management, or a related field.
Knowledge of principles and practices for successfully managing an event, convention, or similar facility.
Working knowledge of facility operations, building maintenance, custodial services, personnel management, and office administration.
Experience implementing and enforcing workplace safety standards, OSHA requirements, crowd management and control plans, emergency evacuation procedures, and crisis management protocols.

Responsibilities

Oversee the hiring, training, scheduling, and supervision of staff.
Develop and implement operating procedures, preventive maintenance plans, emergency response plans, and safety policies.
Oversee facility maintenance, building systems, grounds, equipment, and inventory to support safe, efficient, and reliable operations.
Coordinate event operations and serve as a primary contact for clients to support quality service and successful events.
Manage vendor relationships and purchasing activities to ensure quality products and services within budget.
Oversee the purchase and maintenance of audio/visual equipment.
Assist with budget development, monitor expenditures, and support financial and operational planning.
Lead pre-event and production meetings and represent the facility at industry and community events as requested.
Serve as General Manager in their absence, including overseeing staff, signing contracts, and addressing operational issues.
Evaluate operational practices and recommend improvements to efficiency, safety, customer service, and facility performance.
Establish and maintain effective working relationships with employees, clients, tenants, vendors, and the public.
Maintain on-call availability and work flexible hours, including evenings, weekends, and holidays, as required.
Handle confidential information with discretion and maintain knowledge of industry trends and best practices.
Perform other related duties as assigned or required.