Community Manager

25N Coworking • Waco, TX

25d • Onsite

About The Position

The Community Manager leads a 25N Coworking location and is responsible for creating and maintaining its hospitality-focused culture and brand presence while leading a dynamic team. The role is the main point of contact for members, guests, and prospective members, and includes community building, member support, sales, events, facility operations, and day-to-day hospitality. The Community Manager works to foster a comfortable, inviting, and productive environment for the coworking community.

This is a full-time, 40-hour-per-week position at 25N Coworking in Waco, Texas. Shifts generally fall between 8:00 a.m. and 5:00 p.m., with some exceptions. The Community Manager reports to the Director of Sales & Launch.

Requirements

• 3–5 years of experience in coworking or hospitality leadership.
• A proven track record of leading others empathetically toward common goals.
• Intermediate-to-advanced proficiency with technology tools such as Microsoft and Google suites, Slack, Asana, HubSpot, and Canva.
• Clear communication skills, including strong writing and verbal communication and comfort communicating by phone.
• Ability to take ownership of important issues, solve problems, and lead effectively.
• Ability to remain patient, level-headed, and composed under pressure.
• Strong attention to detail, focus, adaptability, and ability to learn quickly.
• Willingness to help where needed, work collaboratively, and contribute to a supportive team.
• Ability to lift and carry up to 30 pounds.
• Ability to move furniture and equipment weighing up to 100 pounds with assistance.
• Ability to ascend and descend ladders and stairs.
• Ability to work in cold or hot environments and potential wind or rain at outdoor events.
• Ability to regularly access low or high spaces, including irregular-angle areas such as under desks or high shelves.
• Ability to operate computer and office equipment, including a coffee maker, laptop, keyboard, mouse, copy machine, and AV meeting-room equipment.
• Ability to stand and walk for at least one hour at a time, two to three times per day.
• Ability to work in loud, chaotic environments and crowds during community events and maintain concentration in a busy environment.

Nice To Haves

• Commercial real estate experience.

Responsibilities

• Design community initiatives that build connections among members, including introductions, event participation, and community-wide communications.
• Resolve member-related issues and lead member onboarding, off-boarding, and regular check-ins.
• Support member retention and conduct renewal conversations.
• Participate daily in the Slack network and manage mail services.
• Coordinate with building operations and maintenance teams to maintain a high-quality member experience, including keeping the space ready, managing keycard activation, and ordering supplies.
• Conduct building opening and closing processes according to the Process + Procedure manual.
• Oversee building maintenance and consult with the in-house design team or building management.
• Plan and manage community events, including developing and scheduling events, arranging catering, staffing, and space setup and breakdown.
• Attend post-event debriefs with the Corporate and/or Marketing Teams.
• Collaborate with the Marketing Team to promote in-space events and updates through email and/or social media.
• Manage the location's sales flow, identify growth opportunities, and set the location's sales strategy.
• Conduct or schedule tours for prospective members, respond to sales leads, communicate offerings, and provide timely, detailed follow-up.
• Generate reports on membership, sales, marketing programs, and other areas as requested.
• Enter new membership information and updates and maintain coworking software.
• Collaborate with the accounting team on monthly member billing and payment accuracy.
• Manage the location team, including Hospitality Coordinator(s) and Community Assistant as applicable.
• Work with the corporate team to facilitate new-hire onboarding and training.
• Coordinate schedules to ensure consistent front-desk coverage.
• Hold coaching conversations as needed, consulting with the Director of Operations and Director of Brand & Culture as necessary.
• Collaborate with the nationwide Community Management team through Slack and monthly Community Manager calls.
• Serve as the first and last point of contact for the building, cover the front desk during business or designated hours, greet and check in members and guests, and track attendance.
• Maintain the location's hospitality-focused culture, support the team, and contribute to a comfortable, inviting, and productive community environment.

Benefits

• Salary and quarterly bonuses.
• Vacation time: one week after three months; two weeks on the first and second anniversaries; and three weeks on the third and following anniversaries.
• 11 paid holidays per year.
• Five days of paid sick time per year.
• Two days of paid volunteer time per year.
• Full suite of healthcare benefits, including medical, dental, vision, disability, and life insurance.
• 401(k) Retirement Savings Plan.
• $1,000 annual stipend for ongoing training, wellness, and education.
• Freshly brewed coffee and tea.
• 25N-branded merchandise and snacks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed