Community Manager

NRP Group•Beech Grove, IN

5d•Onsite

About The Position

The Community Manager oversees daily operations at NRP’s affordable Beech Grove Station property in Beech Grove, Indiana, under the direction of the Regional Property Manager. The role coordinates apartment community operations, provides excellent customer service, maximizes cash flow while preserving assets, works toward budgeted net operating income (NOI), supports a quality living environment for residents, and fosters a positive working environment for property team members. Duties may vary based on community size and staff delegation. The position oversees property finances and budgeting, leasing and marketing activity, customer service and maintenance operations, regulatory compliance, and team development. The Community Manager may also assist at other properties or run errands to support the property as needed.

Requirements

High school diploma or equivalent.
At least 5 years of property management experience.
At least 1 year of supervisory experience.
Working knowledge of applicable landlord-tenant laws, Fair Housing regulations, the IRS Section 42 LIHTC program, and other laws related to property-specific guidelines and occupancy standards.
Strong computer skills, especially with Microsoft Office.
Reliable transportation for essential job functions.

Nice To Haves

Bachelor’s degree or CPM designation preferred.
Tax Credit Specialist (TCS) or HCCP designation preferred.
Experience with Yardi preferred.

Responsibilities

Oversee property financial performance and work toward achieving budgeted NOI.
Maximize cash flow through revenue management, rent collection, delinquency reduction, banking oversight, and daily deposits.
Monitor Yardi data and ensure accurate and timely leasing records, receipts, invoices, disposition statements, monthly closing procedures, and late fees.
Develop cost-saving strategies and prepare the annual operating budget and business plan with Accounting and the Regional Property Manager.
Review financial statements, prepare monthly variance reports, analyze property and market performance, and make recommendations.
Recommend and oversee capital improvements, deferred maintenance, and upgrade programs; review bids, monitor vendor work, and verify invoices and contracted services before payment.
Process delinquencies according to policy, collect late fees, meet filing deadlines, and represent the property in court proceedings under direction of legal counsel.
Support leasing by responding to inquiries, qualifying applicants, showing apartments, and ensuring move-in paperwork is prepared accurately.
Monitor rental activity, marketing outreach, advertising, market conditions, pricing, traffic sources, prospect follow-up, closing ratios, property status reports, and monthly renewals.
Ensure residents use current and correct Blue Moon lease agreements and monitor compliance with Fair Housing, tax compliance, and other applicable requirements.
Maintain passing e-shop, phone shop, and physical shop scores.
Inspect the property and market-ready units daily; direct service operations to complete service requests within 24 hours and meet curb-appeal standards.
Supervise safety and risk management functions, including coordinating monthly safety meetings.
Review resident retention programs and provide courteous, professional customer service.
Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.
Recruit and select team members in accordance with NRP policies, procedures, and core values.
Train, coach, mentor, and provide ongoing feedback to team members; coordinate with the training department.
Foster a collaborative team environment through weekly meetings, realistic goals, and open communication.
Generate employee schedules in e-time and audit missed punches.
Recommend compensation adjustments, promotions, and terminations.
Perform other duties as required, occasionally assist at other properties, and run errands to support the property.