Community Manager - Caldera

Greystar Management Services•Chandler, AZ

18d

About The Position

The Community Manager manages the day-to-day operations of an assigned apartment property, including its team members, activities, and resources, to achieve budgeted financial and operational goals. The role ensures property operations comply with company policies and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The manager oversees property financial performance, budgeting, revenues, expenditures, vendor payments, lease enforcement, marketing and leasing strategies, resident satisfaction, maintenance service standards, property condition, and staff supervision. The role also supports the client/owner relationship and completes accounting, financial, administrative, and other reports. For California properties, the manager uses the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized. The position is based in an office environment and also involves frequent exposure to outdoor conditions and access to all interior and exterior parts of the property and amenities. Routine local travel may be required for bank deposits, training, outreach events, and other work-related needs. The role may be eligible for performance-based bonus programs. Onsite team members may have access to a housing discount at Greystar-managed communities, subject to availability and applicable terms.

Requirements

At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to manage apartment community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
All licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

Provide input into property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Review and approve vendor, contractor, and service-provider invoices; reconcile work or purchases, verify insurance certificates, code charges, and coordinate communications with vendors, accounting, and clients or owners.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; managing evictions; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-term marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues in a timely manner.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Conduct property inspections and address issues to ensure buildings, grounds, and amenities meet standards for safety, cleanliness, appearance, and appeal.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies, values, and business practices.
Maintain the client/owner relationship by meeting with owners, conducting property tours, providing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
For California properties, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Ensure on-site staff who have access to drive the golf cart hold valid driver’s licenses.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only plans.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; a birthday day off after one year of service; and additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for quarterly or annual performance-based bonus programs for corporate positions, or weekly, monthly, and/or quarterly bonus programs for onsite property positions.