Community Manager

Applause•Remote,

15d•$50,000 - $70,000

About The Position

Applause is hiring a Community Manager to support and expand its community of more than 1 million professional software testers across 240 countries and territories. The role involves identifying and recruiting participants for specific customer requests in support of Applause delivery teams, improving and streamlining the tester experience, and contributing to awareness of the Applause uTest brand and community. The company is looking for someone based in the Central or West Coast time zone with recruiting experience, including sourcing large groups of people with specific or complex demographic requirements, and a record of meeting deadlines and driving results. The Community Manager will manage community communications and social media, create content, respond to tester questions, track feedback and community metrics, and help organize events and build relationships. They will coordinate with Marketing to maintain brand consistency and stay current with digital technology trends. Applause describes its employee culture as supportive, collaborative, innovative, and transparent. Employees have access to collaboration and learning tools, career advancement opportunities, structured onboarding, internal knowledge sessions, and on-demand virtual courses. The stated salary range is $50,000 to $70,000.

Requirements

Proven work experience as a community manager.
Experience recruiting and sourcing large numbers of people, sometimes with specific and complex demographic requirements.
A proven track record of driving results and meeting deadlines.
Analytical and creative approach, with acute attention to detail.
Experience launching community initiatives, such as online forums, ambassador programs, event series, or email newsletters.
Ability to identify and track relevant community metrics, such as test attendance KPIs.
Excellent verbal and written communication skills in English.
Hands-on experience with social media management for brands.
Ability to interpret website traffic and online customer engagement metrics.
Knowledge of online marketing and marketing channels.
Ability to multitask.
Degree in Marketing or a relevant field.
Lives in the Central or West Coast time zone.

Responsibilities

Identify and recruit participants for specific customer requests in support of Applause delivery teams.
Improve and streamline the tester experience within the community.
Contribute to Applause’s uTest brand and community awareness.
Define and implement social media and communication campaigns aligned with marketing strategies.
Provide engaging text, image, and video content for social media accounts.
Respond to comments and tester queries in a timely manner.
Monitor and report on feedback and online reviews.
Organize and participate in events to build community and boost brand awareness.
Coordinate with the Marketing Team to ensure brand consistency.
Build relationships with testers, potential testers, industry professionals, and journalists.
Stay up to date with digital technology trends.