Community Manager

Cascade Management•Warrenton, OR

5d•Onsite

About The Position

The Community Manager is responsible for the day-to-day operations and physical assets of the assigned property, with the goal of maximizing its financial returns. The role coordinates business operations for HUD/RD or Tax Credit properties, including leasing, collections, marketing, resident services, maintenance, risk management, expense control, reporting, and regulatory compliance. The Community Manager ensures staff follow company policies and procedures, complies with landlord-tenant laws and other applicable regulations, and implements Cascade Management policies. The position is at Trillium House, a LIHTC property in Warrenton, Oregon. The schedule is Monday through Thursday, 8 a.m. to 5 p.m., for 32 hours per week. Compensation is listed as $18.00–$31.00, with a two-bedroom apartment included in overall compensation; salary placement typically falls between the range minimum and midpoint based on experience and rent-benefit adjustments. Cascade Management’s Service Model—Friendly, Helpful, Knowledgeable, Respectful, and Responsive—is expected in all stakeholder interactions.

Requirements

High school diploma or GED.
Valid driver’s license and insurance.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to perform basic arithmetic and calculate rates, ratios, and percentages, as well as interpret bar graphs.
Ability to follow written, oral, or diagrammed instructions and resolve problems involving several concrete variables in standardized situations.
Ability to operate basic office equipment, including telephones, computers, 10-key devices, photocopiers, and fax machines.
Strong attention to detail, organization, multitasking, and ability to work well under pressure.
Ability to interact with a wide range of people and provide excellent customer service with a can-do attitude.
Professional and polished image, and ability to work with multiple teams and varying skill sets.
Ability to perform the physical demands of the role, including frequently lifting or moving up to 25 pounds.

Nice To Haves

One to three years of Tax Credit, HUD, and/or affordable housing experience.

Responsibilities

Implement strategies to enhance the value of the property’s assets.
Process rent increase notices, track them, and implement them when scheduled.
Track and reconcile property accounts receivable.
Approve, issue, and timely process unpaid-rent and late-rent notices; recommend improvements to company policies and practices; communicate with the supervisor about property operations; and handle evictions and related notices, including 30/14 notices.
Collect rents, maintain petty cash, account for collected funds, make timely deposits, and log and collect late charges, NSF charges, and other fees.
Manage property staff with guidance from Portfolio Managers.
Promote harmonious relations among tenants, employees, owners, and the local community, maintaining a pleasant and helpful manner.
Submit timely weekly reports and maintain neat, legible records.
Assist Portfolio Managers in preparing for property inspections.
Inspect the property daily for visual appeal, cleanliness, and hazards; notify maintenance of needed repairs.
Maintain an organized resident-information filing system and adequate supplies of forms and postage.
Work with the Maintenance Technician on vendor selection and relations to ensure quality performance.
Implement company policies in accordance with the Operations Manual and ensure compliance with applicable federal and state regulations.
Coordinate transfers of over- or under-housed residents to appropriately sized units, subject to compliance department approval; maintain waiting-list files and files for removed or rejected applicants.
Show apartments, accept and screen applications, verify and certify resident income at initial, interim, and annual recertification, complete move-in sheets, and ensure utilities are transferred.
Maintain high occupancy through outreach and advertising in accordance with the Affirmative Fair Housing Marketing Plan, and develop and implement resident-retention strategies.
Respond to resident complaints and explain rental agreements and residency policies to residents.
Maintain regular and reliable attendance during scheduled hours.
Travel as required for in-person classes and annual education conferences.
Perform other duties as assigned.