Community Manager - Affordable

The NRP Group LLC•Columbus, OH

About The Position

The Community Manager oversees daily operations at The Lofton, an affordable apartment community in Columbus, Ohio, under the direction of the Regional Property Manager. The role coordinates community operations, provides excellent customer service, maximizes cash flow while preserving property assets, achieves budgeted net operating income (NOI), supports a quality living environment for residents, and fosters a positive working environment for property team members. Duties may vary depending on community size and the number of staff to whom responsibilities are delegated. The position oversees property financial performance, budgeting, accounting processes, leasing and marketing, resident service, safety and risk management, and team development. It also includes emergency coverage, on-call duties, resident functions, and weekends. The Community Manager may occasionally assist at other properties and run errands to support the property.

Requirements

High school diploma or equivalent.
At least 5 years of property management experience.
At least 1 year of supervisory experience.
Working knowledge of applicable landlord-tenant laws, Fair Housing regulations, IRS Section 42 LIHTC Program, and other laws relating to property-specific guidelines and occupancy standards.
Strong computer skills, especially with Microsoft Office Suite.
Reliable transportation for essential job functions.

Nice To Haves

Bachelor’s degree or CPM designation.
Tax Credit Specialist (TCS) or HCCP designation.
Experience with Yardi.

Responsibilities

Oversee property financial performance and work toward achieving budgeted NOI.
Maximize cash flow by increasing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activity and deposits, and contacting residents about overdue rent.
Monitor Yardi data and ensure leasing, accounting, monthly closing, and related records and reports are accurate and timely.
Develop cost-saving strategies and prepare the annual operating budget and business plan with the Accounting team and Regional Property Manager.
Review financial statements, prepare monthly variance reports, analyze property and market performance, and make recommendations.
Recommend and oversee capital improvements, deferred maintenance, and upgrade programs.
Review bid summaries, monitor vendor work, and verify contracted services, materials, and invoices before payment.
Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline.
Represent the property in court proceedings under legal counsel’s direction and understand property legal issues affecting residency and eviction actions.
Support leasing by responding to inquiries, qualifying applicants, showing apartments, and ensuring move-in paperwork is accurate.
Monitor rental activity, sales, marketing outreach, advertising, market conditions, rental pricing, move-in and move-out status, and monthly renewals.
Review traffic sources, prospect follow-up, and closing ratios; implement programs and team development plans to improve results.
Ensure residents are on current, correct Blue Moon lease agreements and monitor compliance with Fair Housing, Tax Compliance, and other applicable requirements.
Maintain passing e-shop, phone shop, and physical shop scores.
Inspect the property and market-ready units daily; direct service operations to complete service requests within 24 hours and maintain curb appeal.
Supervise safety and risk management functions, including coordinating monthly safety meetings.
Review resident retention programs and provide courteous, professional customer service.
Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.
Recruit and select team members in accordance with company policies, procedures, and core values.
Train, coach, mentor, and provide ongoing feedback to team members; coordinate with the training department as appropriate.
Foster a positive team environment through weekly meetings, realistic goals, and open communication.
Create employee schedules in e-time and audit missed punches.
Recommend compensation adjustments, promotions, and terminations.
Perform other duties as required, occasionally assist at other properties, and run errands to support the property.