Community Manager - Affordable

NRP Group•Columbus, OH

5d•Onsite

About The Position

The Community Manager oversees daily operations at NRP’s affordable apartment community, The Lofton, in Columbus, Ohio, under the direction of the Regional Property Manager. The role coordinates property operations, provides excellent customer service, maximizes cash flow while preserving assets, works toward budgeted net operating income, maintains a quality living environment for residents, and fosters a positive working environment for the property team. Duties vary according to community size and staffing. The position may occasionally assist at other properties and run errands to support the property. Responsibilities span financial management, marketing and leasing, resident service, compliance, safety, and team development. The manager oversees property financial performance, budgets, reporting, rent collection, vendors, and capital improvements; supports leasing, pricing, renewals, marketing, and occupancy compliance; maintains property standards and resident retention; and recruits, trains, coaches, schedules, and provides feedback to team members. The role includes availability or coverage for emergencies, on-call duties, resident functions, and weekends.

Requirements

High school diploma or equivalent.
At least 5 years of property management experience.
At least 1 year of supervisory experience.
Working knowledge of applicable Landlord Tenant Laws, Fair Housing regulations, IRS Section 42 LIHTC Program, and other laws related to property-specific guidelines and occupancy standards.
Strong computer skills, especially in Microsoft Office Suite.
Reliable transportation for essential job functions.

Nice To Haves

Bachelor’s degree or CPM designation highly preferred.
Tax Credit Specialist (TCS) or HCCP designation preferred.
Experience with Yardi preferred.

Responsibilities

Oversee property financial performance and work toward achieving budgeted net operating income.
Maximize cash flow through revenue management, delinquency reduction, timely rent collection, banking and deposit monitoring, and follow-up on overdue rent.
Monitor Yardi data, reports, leasing records, accounts receivable receipts, accounts payable invoices, disposition statements, monthly closing procedures, and late fees for accuracy and timeliness.
Develop expense-saving strategies and prepare the annual operating budget and business plan with Accounting and the Regional Property Manager.
Review financial statements, prepare monthly variance reports, analyze property and market performance, and make recommendations.
Recommend and oversee capital improvements, deferred maintenance, and upgrade programs.
Review vendor bids, monitor contracted work, and confirm services and materials are properly completed and invoiced before payment.
Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline.
Represent the property in court proceedings under legal counsel’s direction and understand relevant residency, storage, abandonment, bankruptcy, fair housing, and eviction matters.
Support leasing by responding to inquiries, qualifying applicants, showing apartments, and ensuring move-in paperwork is accurate.
Monitor rental activity, on-site sales, marketing outreach, and advertising; maintain knowledge of the market, rents, and demographics; and recommend rental pricing.
Monitor move-in and move-out status, manage monthly renewals, review traffic sources and prospect follow-up, and implement programs to improve leasing results.
Ensure residents have current, correct Blue Moon lease agreements and monitor compliance with Fair Housing, tax compliance, and other applicable requirements.
Maintain passing e-shop, phone shop, and physical shop scores.
Inspect the property and market-ready units daily; direct service operations to meet the 24-hour service-request standard and curb-appeal expectations.
Supervise safety and risk management functions, including monthly safety meetings.
Review resident retention programs and provide courteous, professional customer service.
Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.
Recruit and select team members in accordance with company policies, procedures, and core values.
Train, coach, and mentor team members, hold weekly meetings, establish goals, and foster open communication.
Create employee schedules in e-time, audit missed punches, and provide ongoing feedback and recommendations regarding compensation, promotions, and terminations.
Perform other assigned duties, occasionally assist at other properties, and run errands as needed.