Community Manager

JLL•Boston, MA

30d•$85,000 - $92,500•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As a Community Manager at JLL, you will shape a brighter way for our clients, tenants, and visitors by building a vibrant onsite and virtual community. In this role, we choose to take the more inspiring, innovative, and optimistic path toward success by designing memorable events and providing exemplary concierge services. You will blend a hospitable, creative personality with sharp business acumen and tech-savviness to manage property programming, digital amenities, and marketing.

Requirements

Bachelor's degree or equivalent work experience.
At least three years of experience in marketing, event planning, or hospitality.
Experience coordinating event logistics and managing budgets.
Proficiency with Microsoft Office, iOS, and digital marketing or graphic design software.
Strong organizational, time-management, and multitasking skills in fast-paced environments.
Excellent communication skills and an approachable, professional demeanor.
Self-starter mindset with the ability to work independently.

Nice To Haves

Previous concierge, luxury hospitality, or VIP guest service experience.
Deep knowledge of local dining, cultural events, and entertainment trends.
Experience with social media management and digital community platforms.
A collaborative spirit aligned with our belief that the most effective teams are built when everyone is empowered to thrive.

Responsibilities

Plan and host property events, networking sessions, and health and wellness programming.
Manage property amenity spaces, including tenant lounges, conference centers, and common areas.
Oversee the programming budget and negotiate contracts with local vendors.
Create property newsletters, marketing collateral, and social media content using brand standards.
Maintain the property mobile app portal, including conference reservations and local partnership info.
Serve as a property ambassador, providing high-touch concierge services and local recommendations.
Assist property management and leasing teams with tours and welcoming new tenants.
Deliver accurate reporting on events, app engagement, and billing to the finance department.