Community Manager - Gravity

Greystar•San Diego, CA

22d•$80,000 - $92,000•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned stabilized apartment property with 325 units. The role manages property staff, daily activities, and resources to meet budgeted financial and operational goals while ensuring compliance with company policies and applicable laws and regulations governing multifamily housing. The position is scheduled Monday through Friday, 9 a.m. to 6 p.m., subject to change based on business needs, and is eligible for up to a 100% housing discount. The Community Manager contributes to budgeting, revenue and expense management, lease enforcement, marketing and leasing strategy, resident satisfaction, property inspections, staff supervision, and owner relations. Responsibilities also include financial, accounting, administrative, and operational reporting. Community Managers working in California use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized. The position is based in San Diego, California, with a listed salary range of $80,000 to $92,000. Routine local travel may be required for bank deposits, training, outreach events, and other job duties. Work takes place in an office and may involve frequent exposure to outdoor conditions around the property.

Requirements

At least 4 years of community manager experience.
At least 3 years of Yardi experience.
4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to manage an apartment community, resolve customer issues, prepare financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other on-site staff who drive the golf cart also have valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all exterior and interior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata and/or OneSite.

Responsibilities

Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rents, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Approve vendor, contractor, and service-provider invoices; verify work or purchases, insurance certificates, account coding, and related communications.
Control expenditures within the approved budget and manage petty cash.
Oversee lease enforcement, including application approvals, discounts and renewals, apartment inspections, required notices, evictions, and allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to and resolving complaints, questions, requests, and service issues in a timely manner.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Conduct regular property inspections and address safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff in accordance with company policies and practices.
Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
For California properties, manage the lease process using the California-specific Lease File Checklist.

Benefits

Up to 100% housing discount for this position, subject to discount and unit availability.
Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service and additional vacation with tenure.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs.