Community Manager - Berkeley Heights
About The Position
The Community Manager is responsible for the operational management of an income-producing multifamily property, under the supervision of the Regional Manager. The role oversees personnel, leasing, property maintenance, legal and regulatory compliance, finances, marketing, and resident relations. The Community Manager develops and supports the on-site team, oversees property inspections and move-in/move-out procedures, manages rent collection and budgets, and promotes leasing and resident retention. The position also handles resident concerns and service requests, maintains a safe and well-maintained community, and ensures operations comply with applicable laws and company procedures.
Requirements
- High school diploma or equivalent required.
- At least two years of property management experience, or an equivalent combination of education and experience.
- Proficiency in Microsoft Office, including Word and Excel, and property management software.
- Strong problem-solving, leadership, and customer service skills.
- Ability to maintain confidentiality, professionalism, and neutrality in all interactions.
- Knowledge of State landlord-tenant laws, Fair Housing policies, and basic accounting principles.
- High attention to detail.
- Curious and proactive approach.
- Growth-oriented and well-organized.
- Disciplined and self-sufficient.
- Strong communication skills.
- Technologically savvy.
Nice To Haves
- College degree or related coursework preferred.
Responsibilities
- Develop a cohesive on-site team that reflects the organization's professionalism and quality.
- Conduct regular inspections of common areas, units, and grounds to ensure cleanliness, safety, and compliance with standards.
- Enforce move-in and move-out protocols, including comprehensive inspections.
- Submit payroll on time and maintain accurate records.
- Oversee rent collection and manage delinquent accounts in accordance with State landlord-tenant laws.
- Complete daily bank deposits and follow accounting procedures.
- Monitor expenses, prepare budgets, and recommend cost-effective property improvements.
- Promote available units through approved advertising platforms and in-person showings.
- Maintain accurate leasing records and ensure agreements comply with Fair Housing regulations.
- Analyze market trends and adjust pricing and marketing strategies as needed.
- Support resident retention through timely renewals and community engagement activities.
- Hire, train, and evaluate on-site staff, fostering a supportive work environment.
- Provide clear guidance and tools to help the team perform their roles.
- Address and resolve employee and operational concerns promptly and professionally.
- Respond to resident concerns professionally and empathetically, in accordance with Fair Housing laws.
- Resolve resident service requests within 24–48 hours, or as promptly as possible when delays occur.
- Maintain a safe, well-maintained community and uphold resident satisfaction.
- Ensure compliance with applicable State laws, including Fair Housing, ADA, and safety standards.
- Regularly review and update policies and procedures to reflect legal and operational requirements.
Benefits
- Medical, dental, and vision insurance.
- Flexible Spending Account for healthcare and dependent care expenses.
- Company-paid life insurance.
- Generous paid vacation, sick leave, and holidays.
- Competitive compensation and career growth opportunities.
- Leasing bonuses at the property.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
