Community Manager

RPM Living • Morton Grove, IL

1d • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. This role leads property staff and supports their hiring, onboarding, training, performance, and development. The Community Manager is responsible for budget adherence and financial reporting, resident satisfaction and retention, leasing and occupancy strategies, eviction procedures, and maintaining a positive client/owner relationship. The position is based on site, primarily in an office setting, with occasional outdoor work. A flexible schedule is required, including weekdays, nights, and weekends as needed.

Requirements

• Strong resident relations and interpersonal skills.
• Ability to communicate effectively, take charge, lead, train, and be dependable, professional, and a team player.
• Ability to sit for extended periods while working at a desk, climb stairs, read documents and computer screens, hear and understand verbal communications in person and over the phone or computer, and operate a computer, keyboard, mouse, and other office equipment.
• May occasionally need to lift or carry files or office supplies weighing up to 20 pounds.
• A flexible schedule, including weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs.
• Successful completion of a background check as required by applicable local, state, and federal law.

Nice To Haves

• A valid driver’s license is preferred.

Responsibilities

• Lead property staff, including candidate interviews, onboarding, training, timesheet approval, quarterly discussions, and annual assessments in accordance with Company policies, values, and standards.
• Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training with office staff on leasing paperwork, workplace safety, and other daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities to boost morale and productivity.
• Assist in budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Collaborate with the property maintenance team to ensure prompt responses to and completion of resident service requests in line with company standards.
• Provide excellent customer service while maintaining high standards for resident service.
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage the client/owner relationship by meeting with owners, conducting property tours, providing updates, and responding to requests as needed.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging initiatives and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed