Community Manager

Workbox Company•Minneapolis, MN

21d

About The Position

Workbox is a national workspace operator offering private offices, reserved desks, floating memberships, meeting rooms, and event spaces, alongside access to investors, professional specialists, and high-growth businesses. It operates 13 locations totaling more than 400,000 square feet across seven U.S. cities. The full-time Community Manager is based at Workbox’s Minneapolis, Minnesota, Downtown location and reports to the Director, Operations. This high-impact, visible role leads the day-to-day operation of the community and works with the operations team on longer-term planning. The Community Manager provides an excellent experience for members, guests, and prospective customers; supports member businesses; maintains an efficient, welcoming workspace; and partners with the sales team to provide consistency for current and prospective members. The role also builds community through tours, networking, and memorable events, using online tools and in-person connections to strengthen relationships and Workbox’s presence in the community.

Requirements

Three to five years of experience in facility management, customer service, hospitality, coworking, or community engagement is preferred.
Strong interpersonal skills and the ability to build genuine relationships.
Problem-solving skills, initiative, and adaptability in a dynamic workspace.
Strong organization, time management, and multitasking abilities.
Comfort with light cleaning duties and maintaining a well-kept environment.
Passion for entrepreneurship, business growth, and creating an inclusive, collaborative environment.
Comfort using workspace technology such as booking systems, CRM platforms, and communication tools.
A team-oriented approach, positive attitude, and strong sense of ownership and accountability.

Nice To Haves

Familiarity with multi-site operations.
Bachelor’s degree.

Responsibilities

Provide quality customer service to community members, guests, and prospective customers.
Create community engagements and member-to-member introductions that build connections.
Learn about members’ businesses, challenges, and successes, and identify ways Workbox can support their goals.
Communicate with members in a warm, welcoming, helpful, clear, and informative manner.
Onboard members by preparing offices, conducting tours and orientations, distributing badges, explaining community rules, and assisting with technology setup.
Inform members about events, building repairs, and community news.
Manage meeting room bookings.
Resolve member complaints and issues using empathy and active listening.
Manage controllable community expenses within an established budget.
Develop and implement creative, social, and fun community events while managing expenses and tracking participation.
Create opportunities for curated connections that support growth among members and the broader Workbox community.
Support member success through thoughtful gestures, networking introductions, and community-driven experiences.
Execute member events and programming that enhance engagement and add value.
Celebrate member achievements, milestones, and contributions in support of an inclusive culture.
Encourage members to use Workbox resources and partnerships to advance their businesses.
Identify opportunities to introduce Workbox offerings that support member success and retention.
Uphold Workbox standards and meet regular facility audit requirements.
Manage site operations and communicate with the operations team to support member success.
Keep meeting rooms, kitchens, reception areas, and common spaces clean and tidy.
Manage member mail and deliveries.
Order and maintain office logos and Workbox-branded materials.
Maintain workspace inventory and track community expenses.
Understand and be prepared to implement fire and emergency plans.
Manage relationships with vendors, property managers, and landlords.