Community Manager

RPM Living • Tucson, AZ

5d • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role leads and develops property staff, manages financial and operational performance, supports resident satisfaction and retention, and works with owners and marketing partners to achieve occupancy and revenue goals. The successful candidate brings strong interpersonal and resident-relations skills and communicates effectively while demonstrating leadership, dependability, professionalism, and teamwork.

This position is based on site, primarily in an office setting, with occasional outdoor work and exposure to the elements. The office may have bright lights, constant noise, and distractions. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs.

Employment with RPM Living is contingent on successful completion of a background check as required by applicable local, state, and federal rules. A valid driver’s license is preferred; candidates without one may be provided a liability waiver, as applicable. RPM Living participates in E-Verify and is an Equal Opportunity Employer.

Requirements

• Bachelor's degree from a four-year college or university, or 1–2 years of relevant experience, or a combination of education and experience.
• At least 3 years of related multifamily property management experience.
• Strong leadership and management skills.
• Team-player attitude, professionalism, and effective communication skills.
• Proficiency in Microsoft Office Suite and property management software.
• Ability to meet the listed physical requirements, including reading documents and computer screens, hearing and understanding communications, operating office equipment, and occasionally lifting or carrying items weighing up to 20 pounds.
• Flexible schedule that includes weekdays, nights, and weekends as needed.

Nice To Haves

• A valid driver’s license is preferred.

Responsibilities

• Lead property staff, including candidate interviews, onboarding, training, timesheet approval, quarterly discussions, and annual assessments in accordance with company policies and standards.
• Drive the team to achieve performance indicators; provide feedback to underperforming associates and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and resolving service issues.
• Collaborate with the maintenance team to ensure resident service requests are handled promptly and completed in accordance with company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze market and economic trends and partner with marketing to implement short- and long-range leasing strategies that achieve occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage client and owner relationships through meetings, property tours, updates, and responses to owner requests.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, health and wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager