Community Manager

ACC MANAGEMENT GROUP, INC. • Plymouth, WI

6d • Onsite

About The Position

ACC Management Group is seeking an experienced Community Manager to oversee Hawthorne Woods in Kiel, Wisconsin, and lead the lease-up of Corner View Cottages, a new affordable housing community. The role manages two communities and includes building occupancy, providing resident service, and ensuring compliance with company policies and Fair Housing requirements. Prior affordable housing experience is required; Section 8 experience and Section 42 Low-Income Housing Tax Credit experience are preferred. Saturday hours may be needed during the initial lease-up, and the role requires flexibility for later hours as needed.

Hawthorne Woods offers senior and disabled apartments as well as family floor plans, with Section 8 subsidized rents based on 30% of household income. Corner View Cottages is a 44-unit Section 42 tax credit community for residents ages 55 and older. Its phased lease-up is anticipated to begin around November 1, 2026, with the final building scheduled for completion in April 2027.

The Community Manager oversees leasing and occupancy, resident relations, applications and lease administration, rent collection and delinquencies, property records, budgets, marketing, vendors, and on-site staff. The role reports to the Regional Manager for budget coordination and assigned reports and projects. It requires travel to assigned properties and periodic corporate-office trainings and meetings.

Requirements

• High school diploma or equivalent.
• 1–2 years of property management or industry-related experience.
• Prior affordable housing experience.
• Proficiency with word processing, spreadsheet, database, and presentation software, including Microsoft Outlook, Word, and Excel.
• Valid driver's license with an acceptable driving record.
• Flexibility in working hours, including availability for later hours or Saturdays as needed.
• Ability to physically inspect the properties.
• Ability to prioritize and manage time efficiently.
• Excellent verbal and written communication skills.
• Strong customer service skills and ability to handle complaints positively and efficiently.
• Goal-oriented and team-player approach.
• Ability to work independently under tight deadlines.
• Professional and respectful appearance and interactions.
• Ability to lift up to 25 pounds unassisted as needed.

Nice To Haves

• Section 8 or Section 42 experience; knowledge of project-based Section 8 is a plus.
• Knowledge of Fair Housing laws.
• Experience with OneSite software.

Responsibilities

• Ensure properties and vacant units are ready for showings and move-in dates.
• Communicate property features and amenities to prospects, respond to inquiries, and conduct unit showings.
• Greet and assist walk-in traffic during open office hours, including addressing questions and complaints.
• Respond to resident concerns and maintenance requests in a timely manner and maintain strong resident relations.
• Process applications, recertifications, renewals, notices, and lease paperwork in accordance with company policies and Fair Housing requirements.
• Coordinate lease paperwork for move-ins and move-outs.
• Collect rent and handle delinquency matters and related reporting according to company procedures.
• Maintain relationships with vendors, suppliers, and professionals servicing the company or property.
• Document resident correspondence and accident or emergency situations.
• Secure and maintain resident files, confidential information, maintenance records, accounting records, budget binders, and marketing binders.
• Oversee and supervise maintenance activity performed by employees and independent contractors.
• Manage on-site employees and provide training, guidance, and coaching.
• Recommend and assist with marketing efforts and strategy implementation.
• Maintain current knowledge of assigned properties and their classifications, and adhere to Fair Housing laws and company policies.
• Coordinate, plan, and review the next year's budget with the Regional Manager for approval.
• Coordinate bank deposits as needed.
• Submit assigned reports and projects to the Regional Manager by required deadlines.
• Travel to assigned properties using personal transportation and attend periodic trainings and meetings arranged by the corporate office.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy when enrolled in short-term and long-term disability, for employees working 30 or more hours per week.
• 401(k) eligibility after six months of employment for full- and part-time employees, with a company match of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, including part-time employees, with no enrollment required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED