Community Manager

Sparrow Partners • Georgetown, TX

20d • Onsite

About The Position

As a Community Manager at Amberlin Georgetown, you will manage the daily operations of a 55+ Active Adult community and report to the Regional Manager. You will lead on-site operations and a team, build strong relationships with community members, maintain the community, and meet financial, operational, sales, and retention goals. You will also deliver Sparrow’s Lifestyle & Engagement program and provide hospitable, high-quality service that supports the company’s mission to create thriving communities that feel like home.

Requirements

• High school diploma.
• Valid driver’s license.
• At least 8 years of professional management experience; experience with lease-up properties in multifamily housing, Active Adult, or hospitality is preferred.
• Experience maintaining financial records and managing budgets.
• Experience using YARDI or other property management software.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Effective communication skills and ability to navigate conflict.
• Familiarity with Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws and regulations governing multifamily housing operations.
• General knowledge of OSHA, ADA, and Fair Housing regulations.
• Servant-leader mindset and passion for making a difference in others’ lives.
• Strong accountability and a solution-oriented approach.
• Reliable transportation and flexibility to work a regular Monday–Friday schedule and nights, weekends, and/or holidays when required.
• Ability to physically access all exterior and interior parts of the property and amenities.
• Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

• Management experience with lease-up properties in multifamily housing, Active Adult, or hospitality.

Responsibilities

• Manage all phases of on-site operations, including rent collection, invoice payments, budget management, community member communications, activities and events, vendors, and maintenance teams.
• Hire, train, develop, motivate, and inspire a team.
• Develop relationships with community members, solicit feedback, and improve their experiences.
• Maintain the upkeep of the community and promptly address concerns.
• Keep the team informed of organizational updates and priorities.
• Achieve budgeted financial and operational goals, including revenue, occupancy, and expense management.
• Use YARDI to monitor apartment availability, qualify prospects, and manage community member data.
• Promote community member satisfaction and retention by delivering exemplary service and executing the Lifestyle & Engagement program, including event setup and teardown and encouraging participation.
• Inspect the community daily to ensure show-quality standards and communicate with maintenance team members.
• Provide hospitable, high-quality service to create memorable experiences.
• Lead the sales culture by holding daily huddles, encouraging lead nurturing, delivering impactful tours, building authentic relationships, and motivating the team to meet sales goals.
• Maintain an understanding of local competitors and Sparrow’s differentiators and value proposition.
• Maintain an active community social media presence to promote the Sparrow lifestyle.
• Promote retention through ongoing relationship building and proactive, personalized renewal outreach.

Benefits

• Competitive bonus opportunities.
• Generous paid time off.
• Comprehensive health, dental, and vision benefits.
• 401(k) retirement plan with robust employer match.
• Milestone anniversary rewards, including travel, spa retreats, home down payments, student loan payoffs, and sabbaticals.
• Purpose-driven culture and rewarding work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED