COMMUNITY MANAGER
About The Position
The Community Manager is responsible for the daily operations of Southgate Town & Terrace Homes, an affordable housing community in Sacramento, California. The role ensures regulatory compliance, financial performance, and resident satisfaction while overseeing leasing, resident services, staff supervision, and vendor coordination. The position combines administrative work with hands-on operational problem-solving and requires leadership, attention to detail, strong customer service, and the ability to manage multiple priorities. The Community Manager supervises onsite maintenance and office staff, coordinates with vendors and internal partners, and handles resident matters. The role is full-time and non-exempt, with a day shift. On-site housing is available. Occasional evening or weekend responsibilities and after-hours emergency availability are required.
Requirements
- At least 3 years of experience in affordable property management, such as LIHTC, HUD, or similar programs.
- Strong understanding of leasing processes, rent collection, and compliance documentation.
- Excellent customer service and conflict-resolution skills.
- Proficiency in Microsoft Office, including Outlook, Excel, and Word.
- Proficiency in property management software.
- Strong written and verbal communication skills.
- Ability to work independently and manage multiple priorities.
- Ability to walk regularly and lift up to 25 lbs.
- Availability for occasional evening or weekend responsibilities and after-hours emergencies.
Nice To Haves
- COS, TCS, or other affordable housing certifications.
- Bilingual Spanish and English.
- Yardi property management software experience.
Responsibilities
- Manage resident eligibility screening and regulatory compliance processes.
- Process move-ins, recertifications, and other resident compliance paperwork accurately and on time; report property status when requested.
- Maintain organized files for residents, vendors, and maintenance, and prepare weekly and monthly compliance reports.
- Follow accounting timelines for rent collection, delinquency management, deposits, and invoice processing; maintain accurate financial records and keep supply purchases within budget.
- Prepare weekly and monthly accounting reports and coordinate accounting corrections with the Regional Manager, Property Accountant, and others.
- Conduct or oversee annual unit inspections and regular vacant-unit inspections, and coordinate maintenance strategies for non-compliant units.
- Maintain office and maintenance supply inventories; supervise maintenance staff and vendors.
- Walk the property daily, report life-safety issues and hazards, address resident-related issues, and ensure preventive and safety inspections are completed on time.
- Be available after hours for emergencies.
- Provide high-quality service to residents and vendors and ensure the team maintains the same standard.
- Process reasonable accommodation and modification requests, grievances, appeals, complaints, and similar resident matters.
- Partner with Community Impact to coordinate resident meetings, community-building events, and enrichment activities.
- Supervise onsite maintenance and office staff, delegate tasks, and follow up to ensure accountability.
- Coach and train staff and foster a positive, professional work environment.
- Prepare incident reports for personal injury or property damage and manage workplace injury and workers’ compensation reporting.
- Maintain compliance with applicable affordable housing programs and understand and enforce rental agreements, addenda, and community policies.
Benefits
- On-site housing is available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
