Community Manager

RPM Living • Richmond, TX

11d • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role leads and develops property staff, manages budgets and financial reporting, supports resident satisfaction and retention, and works with maintenance and marketing teams to meet service, occupancy, and revenue goals. The Community Manager also manages the client/owner relationship and handles eviction procedures as needed.

This is an on-site role based primarily in an office, with occasional outdoor work and exposure to the elements. A flexible schedule is required, including weekdays, nights, and weekends as needed. The position may involve extended desk work, climbing stairs, reading documents and screens, communicating in person and remotely, lifting or carrying items up to 20 pounds, and operating office equipment.

RPM Living offers benefits and opportunities intended to support associates’ health, well-being, and career development. Employment is contingent on successful completion of a background check as required by applicable local and federal law. A valid driver’s license is preferred; candidates without one may be provided a liability waiver, as applicable.

Requirements

• Bachelor’s degree from a four-year college or university, or 1–2 years of relevant experience, or a combination of education and experience.
• At least 3 years of related multi-family property management experience.
• Strong leadership and management skills.
• Team-oriented, professional, and effective communication skills.
• Proficiency in Microsoft Office Suite and property management software.
• A flexible schedule, including weekdays, nights, and weekends as needed to meet business needs.
• Ability to sit for extended periods, climb stairs, read documents and computer screens, hear and understand verbal communications, occasionally lift or carry items up to 20 pounds, and operate a computer and other office equipment.

Nice To Haves

• A valid driver’s license is preferred.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, and standards.
• Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and other daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities to improve morale and productivity.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Collaborate with the property maintenance team to ensure resident service requests are answered and completed promptly in line with company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies that achieve occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage the client/owner relationship by meeting with owners, conducting property tours, providing updates, and responding to owner requests.

Benefits

• Weekly pay for associates working on site at an apartment community.
• Comprehensive healthcare coverage available for all full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Opportunities for professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, and health and wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager