Community Manager - Gossett on Church

Greystar Management Services•Nashville, TN

13d

About The Position

The Community Manager oversees the day-to-day operations of Gossett on Church, a stabilized, 367-unit midrise property. The role manages property team members, daily activities, and resources to meet budgeted financial and operational goals and ensure compliance with Company policies and procedures and applicable laws and regulations governing multifamily housing. The Community Manager contributes to budget development, monitors financial performance and expenses, manages rent and fee collection, approves vendor invoices, and prepares financial and other reports. The role oversees leasing and lease enforcement, develops marketing and leasing strategies, promotes resident satisfaction and retention, and ensures the property and its amenities meet standards for safety, cleanliness, and appearance. It also supervises and develops property staff and supports the client/owner relationship through meetings, tours, and performance updates. Routine local travel may be required.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service abilities sufficient to manage an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Required licenses and/or certifications as specified by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; on-site staff members with golf-cart access must also have valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to access all interior and exterior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property-management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budget development by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Approve vendor, contractor, and service-provider invoices; reconcile work or purchases, verify insurance certificates, code charges, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving resident applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by addressing complaints, questions, requests, and service issues in a timely manner.
Ensure maintenance team members meet Company standards for responding to and completing resident service requests.
Conduct regular property inspections and ensure the property, grounds, buildings, and amenities meet safety, cleanliness, and appearance standards.
Interview, hire, orient, train, and manage property staff in accordance with Company policies and practices.
Support client/owner relationships by meeting with owners, conducting property tours, sharing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports and perform other duties as assigned or necessary.
For California positions, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only plans.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.